PRODUCT NEWS
Adding on to spa services adds up to satisfied guests
24 Jan 2018 . BY Lauren Heath-Jones
SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Springer-Miller Systems: Adding on to spa services adds up to satisfied guests
21 May 2018 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

24 Jan 2018

Adding on to spa services adds up to satisfied guests

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Adding on to spa services adds up to satisfied guests

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact



Product news
Pulse Fitness launches multitasking strength training line   18 May 2018

Pulse Fitness launches multitasking strength training line

Pulse Fitness has launched a new range of strength machines that can be easily adjusted through a pull-spring loaded, lock-pin system to accommodate two different exercises.

Mack Rides partners with film director Luc Besson for new VR coaster   18 May 2018

Mack Rides partners with film director Luc Besson for new VR coaster

Mack Rides has partnered with acclaimed film director Luc Besson to develop Eurosat Coastiality, a brand new VR dark coaster experience at Europa-Park.

New Five Concept range 'bridges the gap' between fitness and wellness   18 May 2018

New Five Concept range 'bridges the gap' between fitness and wellness

German boutique fitness company Five Concept debuted its brand new range of Mobility equipment at this year's FIBO.

Red Raion revamps immersive tunnel attraction at Cinecittà World with new VR movie   15 May 2018

Red Raion revamps immersive tunnel attraction at Cinecittà World with new VR movie

VR movie production company Red Raion has created a custom VR film to revamp the immersive tunnel attraction at Cinecittà World in Rome, Italy.

Bazyliszek opens at Legendia   08 May 2018

Bazyliszek opens at Legendia

Bazyliszek (Basilisk) Alterface's next generation dark-ride has opened at Legendia theme park in Poland.

Bioline Jatò launches new sun care line with exclusive 'Safe Sun' technology   08 May 2018

Bioline Jatò launches new sun care line with exclusive 'Safe Sun' technology

Italian skincare brand Bioline Jatò has launched Sundefense, a three step suncare system that is designed to help users obtain the perfect tan.

Penn Museum unveils new Middle East Galleries   04 May 2018

Penn Museum unveils new Middle East Galleries

The Penn Museum of Archaeology and Anthropology has unveiled a brand new exhibit that takes visitors on a journey through 10,000 years of human history.

Bannatyne Group appoints manager for new spa at Ingleby Barwick   03 May 2018

Bannatyne Group appoints manager for new spa at Ingleby Barwick

The Bannatyne Group has appointed a new manager for its Ingleby Barwick health club spa launch.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



in this issue

• Spending on fitness and sport on the up
• Xponential Fitness to enter UK market
• IHG moves in on UK luxury market



Latest jobs

Jobs Search



Personal Trainer
Salary: £20,000 - £45,000
Location: Winchester, UK
Company: énergie fitness
Club Promoter - New Gym Opening
Location: Winchester, UK
Company: énergie fitness
Sales Manager
Salary: Competitive
Location: Winchester, UK
Company: énergie fitness
Diary dates
Powered by leisurediary.com




24 Apr - 26 Nov 2018

MAPIC Russia

Expocentre, Moscow, Russia


20-21 May 2018

Professional Beauty Durban

Greyville Convention Centre, Durban, South Africa




Leisure Management magazine 2016 issue 1
Leisure Management
2016 issue 1

View issue contents
View on turning pages
Download PDF
  Gymtopia: Angels’ advocate
Gymtopia founder Ray Algar on making a difference beyond the health club walls More>>
  Green space: Space age
With land at a premium, the definition of public parks and green space is evolving More>>


Leisure Management magazine 2015 issue 1

Leisure Management
2015 issue 1

View issue contents
View turning pages
Download PDF
  Top Team: All work, all play
As Kidzania opens its latest educational play ‘city’ in London, we speak to the team behind the concept More>>
  Sport: Pitch perfect
The first ever UK city of football More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd