PRODUCT NEWS
Adding on to spa services adds up to satisfied guests
24 Jan 2018 . BY Lauren Heath-Jones
SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact

 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Springer-Miller Systems: Adding on to spa services adds up to satisfied guests
18 Aug 2018 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

24 Jan 2018

Adding on to spa services adds up to satisfied guests

Supplier: Springer-Miller Systems
More Springer-Miller Systems details


Adding on to spa services adds up to satisfied guests

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatment
Whether you call them enhancements, add-ins or add-ons – offering service upgrades is a terrific way to differentiate your spa and the client experience. In fact, if you’re not currently offering these enhancements, you’re probably leaving money on the table.

SpaSoft offers several advantages to spas looking to offer enhancements, upsell services and tie retail to treatments. Whether your staff is booking the appointment, or the guest is booking online, the time of reservation is a great opportunity to offer enhancements. By consistently promoting add-ins, more guests will enjoy the enhanced experience.

"As all spa directors know, these are like gravy – very little cost in terms of product and layered into an existing service – so have zero time costs," says Angela Striker, Spa and Resort manager at Harrison Hot Springs. Striker has seen an impressive 75 per cent increase in enhancement bookings by offering them online.

Service providers can also offer upgrades and enhancements at the time of service. Use incentive programs and structure commissions to encourage your staff to push service additions. Also, what gets measured gets done. Configure service add-ins as their own business line to allow for detailed reporting.

Using the recommended products feature in SpaSoft can help your staff follow through and close retail sales tied to service enhancements. In addition, recommended products are stored on the guest profile for future visits. Another great service addition is to present guests with samples or travel size products to take home with them. Using the promotional products feature in SpaSoft helps you to track and report on those offers.

Service additions can be a great way to enhance a guest’s experience, to take service delivery to a higher level and to provide exceptional guest service that brings guests back time after time. Add-ins also offer a great way to bump up spa revenues.

For more information please visit:

www.springermiller.com/adding-on-to-spa-services-adds-up-to-satisfied-guests

www.springermiller.com/spasoft-spa-management-system/a>

www.springermiller.com/spasoft-spa-management-system/online-spa-booking

www.springermiller.com/contact




Product news
OPI launches in Aqua Sana spas   16 Aug 2018

OPI launches in Aqua Sana spas

Aqua Sana has announced a new brand partnership with OPI, which will see a range of OPI products and treatments offered in Aqua Sana spas.

Cover Ninja lets operators organise stress-free staff cover   15 Aug 2018

Cover Ninja lets operators organise stress-free staff cover

A new smartphone app that enables fitness facilities to source cover instructors is currently being developed.

Elemental Herbology launches new Coconut Scrub treatment   14 Aug 2018

Elemental Herbology launches new Coconut Scrub treatment

Elemental Herbology has expanded its treatment offering with the launch of a new full-body exfoliating treatment.

Wearable X launches Nadi X smart leggings with kickstarter campaign   14 Aug 2018

Wearable X launches Nadi X smart leggings with kickstarter campaign

New York-based lifestyle brand, Wearable X, has developed an innovative new wearable for yoga enthusiasts that acts as a digital yoga coach.

SimEx-Iwerks brings new Simpsons attraction to life at Myrtle Beach   14 Aug 2018

SimEx-Iwerks brings new Simpsons attraction to life at Myrtle Beach

SimEx-Iwerks has partnered with FoxNext Destinations and Gracie Films to create The Simpsons 4D, a new immersive attraction at Myrtle Beach in South Carolina.

Alliance Leisure launches new training and marketing brand   07 Aug 2018

Alliance Leisure launches new training and marketing brand

In response to the continued success of Alliance Leisure’s client support services, the organisation has relaunched this part of the business under a new brand.

Picsolve announces new partnership with Belgian-start up Panora.Me   07 Aug 2018

Picsolve announces new partnership with Belgian-start up Panora.Me

Picsolve has announced a new partnership with Panora.me, a Brussels-based start up, that will see the company's Super Selfie technology seamlessly integrated into Picsolve's digital platform.

Acoustic Arts creates dynamic outdoor play areas with new line of kinetic instruments   07 Aug 2018

Acoustic Arts creates dynamic outdoor play areas with new line of kinetic instruments

Acoustic Arts has launched a new range of kinetic instruments that can be played using the whole body.

Company details



Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.

Springer-Miller Systems
Visit website

More Springer-Miller Systems details



in this issue

• 1Rebel cycle concept is world's first
• Iconic Gold's Gym brand is up for sale
• Hospitality 'to generate £100bn' in 2018'



Latest jobs

Jobs Search



Level 2 Gym Instructor Course
Location: Nationwide, United Kingdom
Company: Discovery Learning
Master Level 3 and 4 Personal Training Diplomas
Location: Nationwide, United Kingdom
Company: Discovery Learning
Estate Food and Beverage Manager
Salary: From £60,000 to £65,000 per annum plus package
Location: Somerset, UK
Company: jdr Hospitality Recruitment
Diary dates
Powered by leisurediary.com




24 Apr - 26 Nov 2018

MAPIC Russia

Expocentre, Moscow, Russia


27 Aug 2018

Micklegate Run Soap Box Challenge 2018

Micklegate, York, United Kingdom




Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Profile: Stephen Hulme
We look back on the career of Everyone Active CEO Stephen Hulme More>>
  Trends: Introducing Gen Z
How will this tech-savvy, social media-driven generation affect your business? More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  New opening: Future of leisure
Selby Summit focuses on activity, not sport. Is it a new era for leisure centres? More>>
  Disruption: Rule breakers
Leisure architecture that’s pushing boundaries and upturning expectations More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd