PRODUCT NEWS
Harlands' effective solutions deliver improved income
01 Feb 2019 . BY Lauren Heath-Jones
Harlands work with over 2,000 UK sites to deliver membership payment management services and process over 2 million memberships per month
Managing memberships and admin can be time and resource intensive taking your staff away from what they do best – engaging with customers. Compromising customer experience in the age of customer-centricity can be fatal to any business.

There is a better way.

Outsourcing membership management to specialists who empower you with professional support, intelligent insight and smart technology means you optimise your processes and utilise your staff where they are most effective - providing quality brand experience.

Harlands work with over 2,000 UK sites to deliver membership payment management services - processing over 2 million memberships per month. Through extensive work with leisure trusts, management operators and university gyms, Harlands offer simple, effective solutions that deliver improved income, decreased defaulters and increased sales, while allowing staff to focus on engaging with members.

Barnsley Premier Leisure (BPL) were looking for a robust membership management solution that would give them an improved service.

In 12 months, Harlands delivered a significant uplift in revenue by increasing recovered member arrears and reduced defaulters by nearly 50 per cent.

"Harlands has helped us to deliver a smoother joiner journey and we’ve seen a big increase in our web sales which now stands at an impressive 25 per cent," says Rachel Rinkcavage, corporate sales manager.

"The amount that we have been able to recover has allowed us to continue our reinvestment back into the facilities for the benefit of our customers," she added.

To see how working with Harlands could benefit you, please contact us on 01444 449 157, email us at sales@harlandsgroup.co.uk or go to www.harlandsgroup.eu

 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Harlands Group: Harlands' effective solutions deliver improved income
23 Feb 2019 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

Company advertorial
Harlands' effective solutions deliver improved income

Supplier: Harlands Group
More Harlands Group details


Harlands' effective solutions deliver improved income

Harlands work with over 2,000 UK sites to deliver membership payment management services and process over 2 million memberships per month
Managing memberships and admin can be time and resource intensive taking your staff away from what they do best – engaging with customers. Compromising customer experience in the age of customer-centricity can be fatal to any business.

There is a better way.

Outsourcing membership management to specialists who empower you with professional support, intelligent insight and smart technology means you optimise your processes and utilise your staff where they are most effective - providing quality brand experience.

Harlands work with over 2,000 UK sites to deliver membership payment management services - processing over 2 million memberships per month. Through extensive work with leisure trusts, management operators and university gyms, Harlands offer simple, effective solutions that deliver improved income, decreased defaulters and increased sales, while allowing staff to focus on engaging with members.

Barnsley Premier Leisure (BPL) were looking for a robust membership management solution that would give them an improved service.

In 12 months, Harlands delivered a significant uplift in revenue by increasing recovered member arrears and reduced defaulters by nearly 50 per cent.

"Harlands has helped us to deliver a smoother joiner journey and we’ve seen a big increase in our web sales which now stands at an impressive 25 per cent," says Rachel Rinkcavage, corporate sales manager.

"The amount that we have been able to recover has allowed us to continue our reinvestment back into the facilities for the benefit of our customers," she added.

To see how working with Harlands could benefit you, please contact us on 01444 449 157, email us at sales@harlandsgroup.co.uk or go to www.harlandsgroup.eu




Product news
Baux creates plant-based acoustic panels   22 Feb 2019

Baux creates plant-based acoustic panels

Baux, an acoustic products brand based in Sweden, has developed a line of biodegradable acoustic panels, using a plant-based material called Baux Acoustic Pulp.

Volvo partners with Reef Lab Designs to encourage ocean biodiversity   20 Feb 2019

Volvo partners with Reef Lab Designs to encourage ocean biodiversity

Car manufacturer Volvo has partnered with the Sydney Institute of Marine Science and Reef Design Lab to create an environmentally-friendly 'living' seawall along Sydney harbour.

Odeon Oslo to become world's first 5G-based cinema   19 Feb 2019

Odeon Oslo to become world's first 5G-based cinema

An Odeon cinema is set to become the world's first 5G-based cinema.

Immotion reveals details of new Merlin partnerships   19 Feb 2019

Immotion reveals details of new Merlin partnerships

UK VR agency Immotion has released details of its extended partnership with Merlin Entertainments.

David Rockwell partners with Jim Thompson for dream-inspired fabric collection   19 Feb 2019

David Rockwell partners with Jim Thompson for dream-inspired fabric collection

Renowned architect David Rockwell has created a collection of fabrics with long-time collaborator Jim Thompson.

Water inspires Zaha Hadid Design x Rosenthal collaboration   18 Feb 2019

Water inspires Zaha Hadid Design x Rosenthal collaboration

Zaha Hadid Design has partnered with porcelain manufacturer Rosenthal to create a new collection of vases.

Elemis expands Superfood range   18 Feb 2019

Elemis expands Superfood range

Elemis has expanded its Superfood range to include four new products, including a multi-use hydrating mist, a jelly exfoliator and two treatment masks.

Elemental Herbology announces All Saints Spa partnership   18 Feb 2019

Elemental Herbology announces All Saints Spa partnership

Elemental Herbology has announced a new spa partnership with the All Saints Spa in Suffolk.

Company details

Harlands Group

Flexible direct debit collection, administration and finance.

Harlands Group
Haywards Heath
West Sussex
UK

Visit website

More Harlands Group details



in this issue

• UK Sport relaxes 'no compromise' stance
• Orangetheory hits billion revenue landmark
• Thameside manor resort gets green light



Latest jobs

Jobs Search



Personal Trainer
Salary: 100% of your PT earnings
Location: Harrow on the Hill, Harrow, UK
Company: The Gym Group
Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: Carlisle, UK
Company: The Gym Group
Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: Tottenham, London, UK
Company: The Gym Group
Diary dates
Powered by leisurediary.com




24-25 Feb 2019

International Manufacturers & Distributors Forum

ExCeL, London, United Kingdom


24-25 Feb 2019

Active Wellness

ExCeL London, London, United Kingdom




Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Environment: Back to nature
British wildlife is being attacked on many fronts. Stephanie Hilborne, CEO of The Wildlife Trusts, wants to involve everyone in preserving nature More>>
  Interview: Louis D’Amore
Louis D’Amore on the work of the International Institute for Peace through Tourism More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Last word: Nature’s bounty
FairWild is setting standards in the harvesting of wild ingredients More>>
  On the cover: AJ Hackett
Bungy, New Zealand More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd