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Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

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Leisure Management - Proinsight Research Ltd
20 Jan 2018 Leisure Management: daily news and jobs
 
 
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Company profile
Proinsight Research Ltd
Address:
Colombo Leisure Centre
34-68 Colombo Street
London
SE1 8DP
United Kingdom
Website: www.proinsight.org
Twitter: @davidhopkinsuk
Linkedin: linkedin.com/company/proinsight-research-ltd
Facebook: facebook.com/Proinsight
Blog: www.proinsight.org/news
 

David Hopkins - Managing Director


Established
April 2014

Key personnel
David Hopkins - Managing Director
Oliver Matthews – Operations Director
Charlie Hunt – Client Services Manager
Pawel Blaszkowski – Business Development
Karen Lee – Programme Co-ordinator
Silas Kawooya – Programme Co-ordinator
Abbie Samson – Programme Co-ordinator
Iveta Webster - Financial Coordinator
Mhairi Fitzpatrick - Executive Director
Andy Kay - Executive Director

Product range

Mystery Shopping: We are customer experience fanatics and we believe that all consumers have a right to incredible service.

We take time at the outset to understand your unique customer journey. Then we work together to build a programme that is designed to drive your customer experience strategy. Data flows into your online platform allowing your managers to get instant visibility on what is happening on the front line. This means they can less time on reporting and more time creating fans.

Smart Audit : Save management time and cost. SmartAudit will revolutionise how you manage your company’s internal audits. Data is collated on a central platform, formatted and made report ready at the press of a button.

Research: Our research programmes will help you develop your understanding of your organisation’s stakeholders and drive strategic decisions for business growth.

Main services
Our main services are mystery shopping, internal audits and consumer research.

Additional services
We carry out consumer research projects for our clients under the categories of customer acquisition (e.g. non user research projects, online joining process), customer retention (e.g. National Benchmark Survey, user research projects, consumer exit research) and evidence based bespoke projects, which includes physical activity impact assessments.

Key customers
Our key clients within the leisure and sports sector, and include large multi-site companies such as Better / GLL (Greenwich Leisure Limited), Everyone Active and Parkwood Leisure, as well as single-site operators such as Surrey Sports Park. We work with educational facilities, Trusts, private and council operated facilities.

Shows attending in 2017
SIBEC Europe
SIBEC UK
FIBO
Elevate
ukactive Conference
LIW

Contact details
Email: info@proinsight.org
Tel: 0845 468 0430

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