SpaBooker has rolled out its web-based SpaBooker spa management software across the four Hard Rock All-Inclusive Collection properties in Mexico and the Caribbean.
With more than 80 receptionists booking services daily at the sites in Puerto Aventuras, Cancun, Punta Cana and Puerto Vallarta, the platform needed to be easy to learn and intuitive to use. SpaBooker’s training courses focused on three aspects – how to book, how to sell and how to manage the software – and were attended by 15 staff at each site.
The software includes all SpaBooker features, including Appointment Scheduling, Online Booking, and Email Marketing.
Jose Antonio Abud, director of tourism services for Hard Rock says: “The system’s really user-friendly.” Having access to the system on mobile devices is particularly handy, he adds, as the group’s corporate directors often travel across properties and need to track the progress of each spa location wherever they are.
Hard Rock can now also offer its guests the option of booking treatments remotely using touch-screens, located around the property and in guestrooms, through SpaBooker’s mobile and touch-screen functionality.
Its e-marketing and online booking feature also encourages guests to book spa treatments before they arrive. Abud says: “Some guests prefer to book appointments face-to-face, others like to book online or on the phone. If the client wants to avoid queues they can book online prior to arrival or from their own room once they’re on-site. Bookings are easy to enter – customers can schedule multiple services, add additional guests, book classes and even view descriptions of services.
“With SpaBooker, the technology to offer booking on every device requires no technical knowledge and can be easily implemented. The technology is continuously updated and tested to ensure that it works on the latest phones, tablets, and computers.”
Once an appointment is made, it’s automatically diaried on the system to prevent double-bookings. Customers and employees get automatic email confirmations to reduce no-shows and confirm staff availability.
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