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Leisure Management - Paradigm Shift Japan KK: Paradigm Shift gives Spa Business magazine an update on its software
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28 June 2016

Paradigm Shift gives Spa Business magazine an update on its software

Supplier: Paradigm Shift Japan KK
More Paradigm Shift Japan KK details


Paradigm Shift gives Spa Business magazine an update on its software

Prashant Nandha, senior director at Paradigm Shift
photo: Paradigm Shift
Spa Business magazine talks to Prashant Nandha, senior director at Paradigm Shift about its latest software product innovations.

Spa Business magazine (SB): What’s your newest piece of spa software?
Prashant Nandha (PN): E-Rewards is a web-based loyalty management system with real-time information on point balances and redemption. Calculating points based on multiple scenarios and tracking expiration, it empowers customers to access the website and redeem points at their own convenience.

SB: What projects are you working on?
PN: We’re currently implementing our spa and membership management systems at the Phoenix Seagaia Resort, a large island resort in Japan. It has hotels with spas by Banyan Tree and Sheraton and traditional onsen.

Interestingly, one of the key software requirements of this resort – the ability to see vast numbers of transactions in different areas of operation – is the need around which our software was originally designed.

Our customers wanted a solution that could track guests’ time across a whole resort.

The implementation has had an immediate and positive effect on service, making it easier to manage members and guests in a more personalised manner.

The impact of accurate statistics and forecasting can’t be overemphasised. Our software consolidates everything into one solution, helping with statistical analysis and forecasting, as well as combining and managing the operational needs of the various facilities.

SB: What are the trends in spa software?
PN: We’re very excited about our new hybrid solution where a system keeps running in remote sites where there’s an unreliable internet connection.


Supplier: Paradigm Shift Japan KK
Chuo-ku Tokyo Japan
Spa and esthetic management. Designed for Resort Spas, Day Spas, Health Spas, Fitness Clubs, Destination Spas, and Membership Clubs with the greatest connectivity.

Web: www.paradigm-shift.co
More Paradigm Shift Japan KK details

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