Portsmouth’s Spinnaker Tower has been recognised with a staffing award based on its employee training and service to guests.
The ‘Staffing Award’, which was presented at the World Federation of Great Towers conference, in Berlin, was given in recognition of the employee training and service to guests delivered by management and staff at the tower.
Spinnaker Tower is managed by Continuum Group on behalf of Portsmouth City Council. It delivers training using its own guest service charter and as part of a training programme operated by WorldHost.
The WorldHost Training programme covers the essential principles of customer service, while the guest charter was developed by the Continuum Group to embed the company’s visions and values into the guest service it delivers.
Sarah Webb, general manager of Spinnaker Tower, commented: “I’m delighted that Spinnaker Tower has been recognised for its high quality training programmes which enable us to deliver such great customer service. 97% of our visitors say that they would recommend a trip to their friends, which shows just how fantastic this attraction is and provides testament to the hard work and dedication of our talented team.”
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