NEWS
Liz Terry: Franchises are reshaping the spa market
POSTED 12 May 2014 . BY Helen Andrews
Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models
The increasing number of massage franchise businesses in the US are drawing new types of consumers to the spa industry and accelerating the sector’s growth, according to Spa Business editor Liz Terry.

One example of rapidly expanding franchise businesses is market leader Massage Envy which reached the US$1bn (€726m, £592m) turnover mark last year and will have more than 1,000 spas by the end of 2014.

New entrants in the US such as Massage Green Spa, Hand and Stone and Massage Luxe are also growing quickly.

Writing in the Q2 edition of Spa Business, Terry highlights the need for an estimation of the value or volume of crossover business – people who are introduced to the spa industry via a franchise and go on to become customers of full-service spas and vice versa.

Terry compares spa franchise businesses to her experiences in the health and fitness sector. “It seems likely the spa franchise market will turn out to be a similar shape to the health club sector by the time it reaches maturity,” she says.

Spa franchise customers – like those belonging to health clubs – are prepared to travel 20-30 minutes for a treatment, while the pricing models similar to those deployed by volume health club operators, she adds.

However the main question, Terry concludes, is whether spa franchises can be sustained without impacting full-service spas.

“In the health club industry, where budget offers have proliferated, they’re starting to bed down to co-exist in a sustainable way with the high end operations, but have knocked the stuffing out of the mid-market,” says Terry.

"Spa operators must also take into account the impact franchises are having on the wider spa market such as the need for effective quality control, market fatigue and employing enough well-trained staff to meet demand."

To read the latest edition of Spa Business, click here.
RELATED STORIES
  Mosaic Spa & Health Clubs trials spa cardholder scheme


Mosaic Spa & Health Clubs has launched a new spa cardholder scheme at the Blofield Heath Imagine spa in Norfolk, UK.
  Exclusive: YeloSpa’s Nicolas Ronco outlines ambitious expansion plans


Nicolas Ronco, the French entrepreneur behind spa and nap concept YeloSpa, is aiming to expand the US-based business into Europe, as part of large-scale plans that will also see the company franchise up to 150 US locations and launch a sleep and wellbeing product range.
 


CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Liz Terry: Franchises are reshaping the spa market...
05 Jun 2026 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Latest news

12 May 2014

Liz Terry: Franchises are reshaping the spa market
BY Helen Andrews

Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models

Liz Terry compares spa franchise businesses to health clubs, in terms of customers and pricing models

The increasing number of massage franchise businesses in the US are drawing new types of consumers to the spa industry and accelerating the sector’s growth, according to Spa Business editor Liz Terry.

One example of rapidly expanding franchise businesses is market leader Massage Envy which reached the US$1bn (€726m, £592m) turnover mark last year and will have more than 1,000 spas by the end of 2014.

New entrants in the US such as Massage Green Spa, Hand and Stone and Massage Luxe are also growing quickly.

Writing in the Q2 edition of Spa Business, Terry highlights the need for an estimation of the value or volume of crossover business – people who are introduced to the spa industry via a franchise and go on to become customers of full-service spas and vice versa.

Terry compares spa franchise businesses to her experiences in the health and fitness sector. “It seems likely the spa franchise market will turn out to be a similar shape to the health club sector by the time it reaches maturity,” she says.

Spa franchise customers – like those belonging to health clubs – are prepared to travel 20-30 minutes for a treatment, while the pricing models similar to those deployed by volume health club operators, she adds.

However the main question, Terry concludes, is whether spa franchises can be sustained without impacting full-service spas.

“In the health club industry, where budget offers have proliferated, they’re starting to bed down to co-exist in a sustainable way with the high end operations, but have knocked the stuffing out of the mid-market,” says Terry.

"Spa operators must also take into account the impact franchises are having on the wider spa market such as the need for effective quality control, market fatigue and employing enough well-trained staff to meet demand."

To read the latest edition of Spa Business, click here.



Connect with
Leisure Management
Magazine:
View issue contents
Sign up:
Instant Alerts/zines

Print edition
 

News headlines
Almost half of spa survey respondents are unaware cancer is a disability and not adapting treatments is discrimination
Almost half of spa survey respondents are unaware cancer is a disability and not adapting treatments is discrimination   05 Jun 2026

A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care has revealed that almost half of participating .... more>>

Solmar Hotels and Resorts offers Temazcal ceremony for Global Wellness Day
Solmar Hotels and Resorts offers Temazcal ceremony for Global Wellness Day   05 Jun 2026

Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of Global Wellness Day, including a Temazcal ceremony at .... more>>

Warner Bros Discovery collaborates on upcoming Pompeii attraction
Warner Bros Discovery collaborates on upcoming Pompeii attraction   05 Jun 2026

A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous .... more>>

Nuffield Health says it will appeal after losing at employment tribunal
Nuffield Health says it will appeal after losing at employment tribunal   05 Jun 2026

Nuffield Health has told HCM that it takes its responsibilities towards its colleagues seriously and is committed to meeting all legal .... more>>

Mandarin Oriental announces standalone Mansions-branded residences for Abu Dhabi
Mandarin Oriental announces standalone Mansions-branded residences for Abu Dhabi   05 Jun 2026

Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, .... more>>

Technogym and World Athletics team up to launch the Run X World Treadmill Championships
Technogym and World Athletics team up to launch the Run X World Treadmill Championships   05 Jun 2026

Technogym has announced the launch of the Run X World Treadmill Championship, the first world championship for running on connected treadmills over .... more>>

Company profile


TechnoAlpin Indoor

TechnoAlpin is the world leader for snowmaking systems. With the Indoor snow division, TechnoAlpin combines its fascination for snow with holistic wellbeing to create something completely unique.

View full profile>>

Catalogue gallery


Featured Supplier

Endospheres' new protocols are designed to meet real client needs

Endospheres' new protocols are designed to meet real client needs

Spa professionals see it every day: clients are arriving with more complex expectations. More>>




in this issue

• Virgin gets right to wipe out rent arrears
• Fitness industry mourns passing of Jan Spaticchia
• STA offers mindfulness resources



Latest jobs

Jobs Search



Membership Advisor
Salary: Competitive salary plus commission & benefits
Location: Market Rasen
Company: Everyone Active
Customer Service Advisor
Salary: Competitive
Location: Market Rasen
Company: Everyone Active
GP Exercise Referral Instructor
Salary: £33,000pa + benefits
Location: Harrow
Company: Everyone Active
Diary dates
Powered by leisurediary.com

09-11 Jun 2026

World Sauna Forum 2026

Savutuvan Apaja, Haapaniemi, Finland







Published by Leisure Media Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd