NEWS
Merlin fined £5m for Alton Towers Smiler crash after 'catastrophic' safety failure
POSTED 27 Sep 2016 . BY Tom Anstey
Merlin's Dominic Wigley (left) Matt Jowett (centre) and Ian Crabbe (right) leaving Stafford Crown Court Credit: Rui Vieira/PA Wire/Press Association Images
Merlin Entertainments has been fined £5m (US$6.5m, €5.7m) after last year’s horrific Smiler crash at Alton Towers, an accident which left five visitors with life-changing injuries including two leg amputations.

Delivering his verdict in front of Vicky Balch and Leah Washington – who each lost a leg in the crash – and Joe Pugh, Daniel Thorpe and Chandaben Chauhan, who were all seriously injured, judge Michael Chambers said the crash was a "catastrophic failure" of safety by Merlin, ruling that the accident was not caused by human error, but by absence of safe systems.

"No financial penalty can put the clock back, and should not be seen as putting a value on the victims' injuries," said the judge.

"It was a needless and avoidable accident in which those injured were fortunate not to die," he added, also saying that the case was aggravated by the lack of access to those injured, that left them hanging in the air for significant amount of time following the crash.

Chambers said that the crash was "foreseeable" and that Merlin had fallen "far short of required standards" in terms of safety protocol and that the system of training for its engineers was "woefully inadequate".

He also acknowledged that Merlin had since taken "full and extensive steps to remedy the problems," and that the operator has a "good health and safety record overall".

Speaking outside court after sentencing, Paul Paxton, the lawyer representing eight of the victims, said his clients had been "shocked and disappointed by the catalogue of errors" that led to the crash.

CCTV footage of the accident was released for the first time during the court case, which shows an empty carriage sitting motionless on the track, while a second approaches at high speed before smashing into the back of the stationary car. Prior to the accident, footage showed the carriage held by the safety system at the top for the first loop for close to eight minutes before it was released and hit the empty car.

During the court case yesterday, the collision was likened to having the same impact as a 1.5-tonne family car crashing at 90mph (144.8kmph), and that those on front row of the Smiler train could see what was going to happen moments before the crash.

Representatives for the Health and Safety Executive (HSE) had previously said during the case that the Gerstlauer-manufactured £18m (€16m, £13.9m) Smiler, which opened in 2013, never had a "proper settled system" for staff to follow if a carriage stopped on the track.

The Smiler ride itself, the prosecution said, was “well-designed” as were the computer and “sophisticated” control systems, while the actual operator of the ride had also followed the set-out “safe working practices”.

It concluded that Merlin had fallen “far short” in regards to a need for engineers from the park’s technical service’s department to fix faults on the ride, adding that there was “absolutely no evidence of a task analysis-based approach for engineering work, in particular in dealing with ride faults”.

Wind gusts of 46mph (74kmph) were blamed by the prosecution as the reason the empty test train failed to complete its run, but staff failed to notice that it was still on the track.

In its defence, Merlin refuted claims that wind was the cause of the train getting stuck on the track. The company argued rather that is was the train’s brakes slowing the ride “more than they should have done”. It is recommended by the manufacturer that the Smiler does not operate in winds above 34mph (54.7kmph).

Merlin’s defence team also wanted to “make clear” that it has accepted responsibility and that while no one intended the accident to happen, the crash “was avoidable”.

The defence also set out the reasons why Merlin is a “good organisation”, including its charity work and previous safety record, and accepted that training and protocols needed to be improved.

A 254-page report by the Health and Safety Executive concluded that it was “very likely that this accident would have been avoided” if Merlin and Alton Towers had given adequate training in the technical services department.

The Smiler reopened in March for the first time since the accident. During its closure, the ride was equipped with 30 new safety features, including technical improvements. Staff were also given additional training and the park has also added further protocols to the manual override process so that a senior staff member has to authorise and action the decision. Additional surveillance cameras and additional staff inspection checks have also been put in place.
A 254-page report by the Health and Safety Executive concluded that it was 'very likely that this accident would have been avoided'
RELATED STORIES
  Merlin due in court over Smiler crash


Alton Towers operator Merlin is due in court today for a verdict on the Smiler rollercoaster crash which left two people needing leg amputations and several others with serious injuries.
  Merlin in court for Alton Towers Smiler crash


Merlin Entertainments has been to court today for health and safety breaches in relation to last year’s Smiler rollercoaster crash which left two people needing leg amputations and several others with serious injuries.
  Alton Towers accident affects 'healthy' European theme park market


Last year’s Smiler accident at Alton Towers has had a notable impact on European theme park statistics, negatively affecting a “healthy market”, according to AECOM EMEA director, Margreet Papamichael.
 


CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Merlin fined £5m for Alton Towers Smiler crash after 'catastrophic' safety failure...
07 Jun 2026 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Latest news

27 Sep 2016

Merlin fined £5m for Alton Towers Smiler crash after 'catastrophic' safety failure
BY Tom Anstey

Merlin's Dominic Wigley (left) Matt Jowett (centre) and Ian Crabbe (right) leaving Stafford Crown Court

Merlin's Dominic Wigley (left) Matt Jowett (centre) and Ian Crabbe (right) leaving Stafford Crown Court
photo: Rui Vieira/PA Wire/Press Association Images

Merlin Entertainments has been fined £5m (US$6.5m, €5.7m) after last year’s horrific Smiler crash at Alton Towers, an accident which left five visitors with life-changing injuries including two leg amputations.

Delivering his verdict in front of Vicky Balch and Leah Washington – who each lost a leg in the crash – and Joe Pugh, Daniel Thorpe and Chandaben Chauhan, who were all seriously injured, judge Michael Chambers said the crash was a "catastrophic failure" of safety by Merlin, ruling that the accident was not caused by human error, but by absence of safe systems.

"No financial penalty can put the clock back, and should not be seen as putting a value on the victims' injuries," said the judge.

"It was a needless and avoidable accident in which those injured were fortunate not to die," he added, also saying that the case was aggravated by the lack of access to those injured, that left them hanging in the air for significant amount of time following the crash.

Chambers said that the crash was "foreseeable" and that Merlin had fallen "far short of required standards" in terms of safety protocol and that the system of training for its engineers was "woefully inadequate".

He also acknowledged that Merlin had since taken "full and extensive steps to remedy the problems," and that the operator has a "good health and safety record overall".

Speaking outside court after sentencing, Paul Paxton, the lawyer representing eight of the victims, said his clients had been "shocked and disappointed by the catalogue of errors" that led to the crash.

CCTV footage of the accident was released for the first time during the court case, which shows an empty carriage sitting motionless on the track, while a second approaches at high speed before smashing into the back of the stationary car. Prior to the accident, footage showed the carriage held by the safety system at the top for the first loop for close to eight minutes before it was released and hit the empty car.

During the court case yesterday, the collision was likened to having the same impact as a 1.5-tonne family car crashing at 90mph (144.8kmph), and that those on front row of the Smiler train could see what was going to happen moments before the crash.

Representatives for the Health and Safety Executive (HSE) had previously said during the case that the Gerstlauer-manufactured £18m (€16m, £13.9m) Smiler, which opened in 2013, never had a "proper settled system" for staff to follow if a carriage stopped on the track.

The Smiler ride itself, the prosecution said, was “well-designed” as were the computer and “sophisticated” control systems, while the actual operator of the ride had also followed the set-out “safe working practices”.

It concluded that Merlin had fallen “far short” in regards to a need for engineers from the park’s technical service’s department to fix faults on the ride, adding that there was “absolutely no evidence of a task analysis-based approach for engineering work, in particular in dealing with ride faults”.

Wind gusts of 46mph (74kmph) were blamed by the prosecution as the reason the empty test train failed to complete its run, but staff failed to notice that it was still on the track.

In its defence, Merlin refuted claims that wind was the cause of the train getting stuck on the track. The company argued rather that is was the train’s brakes slowing the ride “more than they should have done”. It is recommended by the manufacturer that the Smiler does not operate in winds above 34mph (54.7kmph).

Merlin’s defence team also wanted to “make clear” that it has accepted responsibility and that while no one intended the accident to happen, the crash “was avoidable”.

The defence also set out the reasons why Merlin is a “good organisation”, including its charity work and previous safety record, and accepted that training and protocols needed to be improved.

A 254-page report by the Health and Safety Executive concluded that it was “very likely that this accident would have been avoided” if Merlin and Alton Towers had given adequate training in the technical services department.

The Smiler reopened in March for the first time since the accident. During its closure, the ride was equipped with 30 new safety features, including technical improvements. Staff were also given additional training and the park has also added further protocols to the manual override process so that a senior staff member has to authorise and action the decision. Additional surveillance cameras and additional staff inspection checks have also been put in place.



Connect with
Leisure Management
Magazine:
View issue contents
Sign up:
Instant Alerts/zines

Print edition
 

News headlines
Almost half of spa survey respondents are unaware cancer is a disability and not adapting treatments is discrimination
Almost half of spa survey respondents are unaware cancer is a disability and not adapting treatments is discrimination   05 Jun 2026

A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care has revealed that almost half of participating .... more>>

Solmar Hotels and Resorts offers Temazcal ceremony for Global Wellness Day
Solmar Hotels and Resorts offers Temazcal ceremony for Global Wellness Day   05 Jun 2026

Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of Global Wellness Day, including a Temazcal ceremony at .... more>>

Warner Bros Discovery collaborates on upcoming Pompeii attraction
Warner Bros Discovery collaborates on upcoming Pompeii attraction   05 Jun 2026

A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous .... more>>

Nuffield Health says it will appeal after losing at employment tribunal
Nuffield Health says it will appeal after losing at employment tribunal   05 Jun 2026

Nuffield Health has told HCM that it takes its responsibilities towards its colleagues seriously and is committed to meeting all legal .... more>>

Mandarin Oriental announces standalone Mansions-branded residences for Abu Dhabi
Mandarin Oriental announces standalone Mansions-branded residences for Abu Dhabi   05 Jun 2026

Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, .... more>>

Technogym and World Athletics team up to launch the Run X World Treadmill Championships
Technogym and World Athletics team up to launch the Run X World Treadmill Championships   05 Jun 2026

Technogym has announced the launch of the Run X World Treadmill Championship, the first world championship for running on connected treadmills over .... more>>

Company profile


Perfect Gym Solutions S.A.

Perfect Gym, part of the Sport Alliance group, is a global software provider specialising in fitness and recreation facility management solutions and is trusted by over 1,500+ sites across 55+ countries.

View full profile>>

Catalogue gallery


Featured Supplier

Endospheres' new protocols are designed to meet real client needs

Endospheres' new protocols are designed to meet real client needs

Spa professionals see it every day: clients are arriving with more complex expectations. More>>




in this issue

• Virgin gets right to wipe out rent arrears
• Fitness industry mourns passing of Jan Spaticchia
• STA offers mindfulness resources



Latest jobs

Jobs Search



Membership Advisor
Salary: Competitive salary plus commission & benefits
Location: Market Rasen
Company: Everyone Active
Customer Service Advisor
Salary: Competitive
Location: Market Rasen
Company: Everyone Active
GP Exercise Referral Instructor
Salary: £33,000pa + benefits
Location: Harrow
Company: Everyone Active
Diary dates
Powered by leisurediary.com

09-11 Jun 2026

World Sauna Forum 2026

Savutuvan Apaja, Haapaniemi, Finland







Published by Leisure Media Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd