NEWS
Waterpark industry heads to Disney World as World Waterpark Association hosts annual show in Orlando
POSTED 21 Oct 2019 . BY Andy Knaggs
All smiles: winners of the WWA Show 2019 Wave Review Awards Credit: Joseph Leute Photography / WWA
Almost 2,000 delegates from 23 countries had the chance to take part in a comprehensive educational programme at the 2019 World Waterpark Association (WWA) Show, held this year at Walt Disney World Resort, Orlando, Florida, with awards, keynote speeches and a trade show also built into the event.

Held from 7 to 10 October, the show was the 39th annual symposium and trade show held by the WWA, drawing owners, operators, developers, suppliers and designers associated with the waterpark sector. This year there were more than 300 first-time attendees.

Keynote addresses were delivered by workforce researcher and author Eric Chester, and customer experience consultant Jessica Bound. Chester told delegates that they need to "sharpen" their recruiting skills, to the same degree as they do for marketing.

"You must be relentless in improving your workplace culture so you can organically attract and retain the best and brightest job candidates," he said.

Bound spoke of the importance of making a waterpark brand stand out in meaningful ways, even through mundane transactions, observing: "Many say customer service is common sense, and for the most part they are right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time."

In the educational programme, more than 100 speakers dealt with issues such as guest safety, customer service excellence, top-line employee training, developing maintenance team members, increasing brand ROI, putting a stop to fraud and theft, and creating a safety-first culture.

The WWA event's trade show featured more than 225 companies exhibiting in a 100,000sq ft space, while a large number of awards and four new WWA Hall of Fame inductees were celebrated during the opening general session on 8 October.

The four new Hall of Famers – chosen as "visionary pioneers and innovators" – were Glenn Davidson of Miral; Mark Hatchel of Kimley-Horn; Andrew Mowatt of WhiteWater; and Vera Solis of Typhoon Texas Waterparks.

Rick Root, WWA president, said the return of the symposium to Walt Disney World Resort had made it a special show: "Working with a partner like Disney allowed us to deliver on all the things our attendees expect from us, but with even more 'magic'. We saw impressive attendance in our educational programmes, in the support from our sponsors and in the turnout to our fantastic networking events."

Meanwhile, Ashlie Sharp, a sales manager at Scott Enterprises/Splash Lagoon Indoor Waterpark Resort, who was one of the delegates at the event, said that actionable information had been gathered, saying: "This year we are working on implementing a new employee engagement campaign based on the things we learned at the show."
More than 225 companies exhibited at the WWA trade show Credit: Joseph Leute Photography / WWA
 


CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Waterpark industry heads to Disney World as World Waterpark Association hosts annual show in Orlando...
27 May 2020 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Latest news

21 Oct 2019

Waterpark industry heads to Disney World as World Waterpark Association hosts annual show in Orlando
BY Andy Knaggs

All smiles: winners of the WWA Show 2019 Wave Review Awards

All smiles: winners of the WWA Show 2019 Wave Review Awards
photo: Joseph Leute Photography / WWA

Almost 2,000 delegates from 23 countries had the chance to take part in a comprehensive educational programme at the 2019 World Waterpark Association (WWA) Show, held this year at Walt Disney World Resort, Orlando, Florida, with awards, keynote speeches and a trade show also built into the event.

Held from 7 to 10 October, the show was the 39th annual symposium and trade show held by the WWA, drawing owners, operators, developers, suppliers and designers associated with the waterpark sector. This year there were more than 300 first-time attendees.

Keynote addresses were delivered by workforce researcher and author Eric Chester, and customer experience consultant Jessica Bound. Chester told delegates that they need to "sharpen" their recruiting skills, to the same degree as they do for marketing.

"You must be relentless in improving your workplace culture so you can organically attract and retain the best and brightest job candidates," he said.

Bound spoke of the importance of making a waterpark brand stand out in meaningful ways, even through mundane transactions, observing: "Many say customer service is common sense, and for the most part they are right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time."

In the educational programme, more than 100 speakers dealt with issues such as guest safety, customer service excellence, top-line employee training, developing maintenance team members, increasing brand ROI, putting a stop to fraud and theft, and creating a safety-first culture.

The WWA event's trade show featured more than 225 companies exhibiting in a 100,000sq ft space, while a large number of awards and four new WWA Hall of Fame inductees were celebrated during the opening general session on 8 October.

The four new Hall of Famers – chosen as "visionary pioneers and innovators" – were Glenn Davidson of Miral; Mark Hatchel of Kimley-Horn; Andrew Mowatt of WhiteWater; and Vera Solis of Typhoon Texas Waterparks.

Rick Root, WWA president, said the return of the symposium to Walt Disney World Resort had made it a special show: "Working with a partner like Disney allowed us to deliver on all the things our attendees expect from us, but with even more 'magic'. We saw impressive attendance in our educational programmes, in the support from our sponsors and in the turnout to our fantastic networking events."

Meanwhile, Ashlie Sharp, a sales manager at Scott Enterprises/Splash Lagoon Indoor Waterpark Resort, who was one of the delegates at the event, said that actionable information had been gathered, saying: "This year we are working on implementing a new employee engagement campaign based on the things we learned at the show."



Connect with
Leisure Management
Magazine:
View issue contents
Sign up:
Instant Alerts/zines

Print edition
 

News headlines
Study: aerobic exercise improves memory by boosting blood flow to the brain
Study: aerobic exercise improves memory by boosting blood flow to the brain   26 May 2020

Aerobic exercise boosts blood flow into two key regions of the brain associated with memory, which can result in improved cognition even in older .... more>>
Parsons, Vance and Wayland-Smith launch new consultancy firm, The Spa Collective
Parsons, Vance and Wayland-Smith launch new consultancy firm, The Spa Collective   26 May 2020

Laura Parsons, Robert Vance and Jennifer Wayland-Smith have announced they are collaborating to launch a brand new spa consultancy named The Spa .... more>>
Webinar: Cities after COVID-19 – lessons for greenfield megaprojects
Webinar: Cities after COVID-19 – lessons for greenfield megaprojects   25 May 2020

Having seen COVID-19 disrupt the very functioning of cities worldwide, what would we do differently if we built new cities from scratch? This is .... more>>
First Apple hotel planned as part of new Austin campus
First Apple hotel planned as part of new Austin campus   25 May 2020

Tech giant, Apple, has received approval from City of Austin planners in Texas, for a six-storey, 192-bed, 76,000sq ft hotel, as part of a new US$1bn .... more>>
Gympass fast-tracks new digital wellness platform
Gympass fast-tracks new digital wellness platform   25 May 2020

Gympass has launched a new digital platform as a response to the increase in demand for online wellness programming. Called Gympass Wellness, the .... more>>
Lanserhof launches COVID-19 programme
Lanserhof launches COVID-19 programme   23 May 2020

Austrian medical health and wellness operator, Lanserhof, has launched a programme for people who’ve had COVID-19. The regime has been designed to .... more>>
Company profile


DFC

Our flexible fully managed service efficiently collects Direct Debit payments using traditional paperbased methods or our online portal, FastDD.

View full profile>>

Catalogue gallery


Featured Supplier

myFitApp launches branded live-streaming as part of its COVID-19 support package

myFitApp launches branded live-streaming as part of its COVID-19 support package

Innovatise, the company behind myFitApp, has announced the immediate availability of its customer- branded live-streaming solution. More>>




in this issue

• Fitness United set up to support sector
• MPs write to Rishi Sunak, asking for tourism support
• Government 'stepping up plans' for the return of sport



Latest jobs

Jobs Search



Swimming Teachers
Salary: Competitive hourly rate
Location: Nationwide
Company: Everyone Active
Lifeguards
Salary: Competitive
Location: Nationwide, United Kingdom
Company: Everyone Active
Personal Trainers
Salary: Self Employed
Location: Nationwide, United Kingdom
Company: Everyone Active
Diary dates
Powered by leisurediary.com

02-05 Jun 2020

MIPIM

Palais des Festivals, Cannes, France



Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Profile: Aaron Simpson
Quintessentially is an exclusive concierge service for some of the world’s richest people. Co-founder Aaron Simpson reveals what wealthy people want More>>
  Promotional feature: Alliance Leisure
The future of leisure in times of austerity More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Interview: Tony Butler
Derby Museums Trust executive director delivers social justice in museums More>>
  Last word: Nature’s bounty
FairWild is setting standards in the harvesting of wild ingredients More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd