CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
Leisure Management - Treatwell: How to grow your spa business by 44%*
15 Dec 2019 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

Company advertorial
How to grow your spa business by 44%*

Supplier: Treatwell
More Treatwell details


How to grow your spa business by 44%*

Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months


Supplier: Treatwell
London UK
We're the world’s leading marketplace for booking hair and beauty. Our mission is to create the perfect hair, beauty and spa experience by seamlessly connecting customers with the right expert 24 hours a day, 7 days a week. We want to make people GLOW one treatment at a time.

Web: www.treatwell.com
More Treatwell details

Product news
New Thémaé treatment inspired by Asian tea ceremonies   13 Dec 2019

New Thémaé treatment inspired by Asian tea ceremonies

French spa brand Thémaé has created a new treatment and accompanying body scrub inspired by Asian tea ceremonies.

Urb'n Nature launches sustainable spa slippers for multi-use   12 Dec 2019

Urb'n Nature launches sustainable spa slippers for multi-use

Urb'n Nature has expanded its Zero Waste collection of hotel and spa amenities to include a range of environmentally friendly slippers.

'Pure light experience' opens at the Jaavu Spa at Amilla Fushi   11 Dec 2019

'Pure light experience' opens at the Jaavu Spa at Amilla Fushi

The Jaavu Spa at Amilla Fushi, a luxury resort based in the Maldives, has introduced Sensora Light Therapy.

Laura Game joins Physical Company   09 Dec 2019

Laura Game joins Physical Company

Physical Company has announced the appointment of Laura Game to the role of account manager with a specific focus on the reseller market.

Triotech reimagines Knott's Bear-y Tales as new 4D dark ride   09 Dec 2019

Triotech reimagines Knott's Bear-y Tales as new 4D dark ride

Triotech, a supplier and designer of interactive and immersive attractions, has announced a new partnership with Knott's Berry Farm

John Harris joins Freemotion   05 Dec 2019

John Harris joins Freemotion

Freemotion Fitness has appointed John Harris to the role of director of Business Development.

Geoff Chutter wins EY Entrepreneur of the Year award   04 Dec 2019

Geoff Chutter wins EY Entrepreneur of the Year award

Geoff Chutter, CEO of WhiteWater, has won Ernst & Young's EY Entrepreneur of the Year 2019, beating out competition from more than 300 entrants.

The Rocks Push to launch in Europe following distribution partnership   04 Dec 2019

The Rocks Push to launch in Europe following distribution partnership

The Rocks Push (TRP), a sustainable swimwear brand based in Australia, has partnered with Drift Distribution to launch its range of eco-friendly swimwear in Europe

Company profile


TOR Systems Ltd

TOR Systems have been in this business since 1981.

View full profile>>

Catalogue gallery


Featured Supplier

Proven commercial and operational expertise for spas

Proven commercial and operational expertise for spas

Spa associates are intrinsically different from other hospitality professionals, and traditional business training often does not equip them to maximise their operations. More>>




in this issue

• David Lloyd to launch ASMR experience
• Benefits of referrals 'not as large as hoped'
• Museum of the Home targets 2020 relaunch



Latest jobs

Jobs Search



Female Lifeguard
Salary: Competitive
Location: Seymour Place, London, UK
Company: Everyone Active
Lifeguards
Salary: Competitive
Location: Seymour Place, London, UK
Company: Everyone Active
General Manager
Salary: Competitive
Location: Gateshead, UK
Company: truGym
Diary dates
Powered by leisurediary.com




13 Jan 2020

BALPPA Annual Dinner

Madame Tussauds, London, United Kingdom


14 Jan 2020

BALPPA Annual General Meeting

ExCel, London, United Kingdom



Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Restaurants: Sharing the love
Famous restaurants are popping up in unexpected places. We found out more More>>
  Tourism: Transforming Istria
In Istria, Croatia, tourism firm Maistra is changing the face of hospitality in the region, with a series of intriguing design-led hotels. As its most ambitious hotel project takes shape, Professor Terry Stevens finds out more More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Community: Bright Hart Lane
Grant Cornwell on the Tottenham Hotspur Foundation’s community work More>>
  Thermal Spa: Taking the waters
Magali Robathan met the key people behind the Gainsborough Bath Spa More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd