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Leisure Management - Lobster Ink: Improve operational performance with role-specific training
18 Jan 2020 Leisure Management: daily news and jobs
 
 
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Product news

20 Nov 2019

Improve operational performance with role-specific training

Supplier: Lobster Ink
More Lobster Ink details


Improve operational performance with role-specific training

Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa



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Company details

Lobster Ink

We help businesses improve operational performance so they can adapt faster and achieve their ambitions quicker.

Lobster Ink
Visit website

More Lobster Ink details



in this issue

• Everyone Active reveals boutique format
• Fusion invests £2m in eight centre upgrades
• Bewilderwood to open second site



Latest jobs

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Personal / Fitness Trainer - East Ham High Street
Salary: Fantastic Benefits
Location: London, England
Company: The Gym Group
Receptionist
Salary: Competitive
Location: Seymour Place, London, UK
Company: Everyone Active
Personal / Fitness Trainer - Manchester Ashton Old Road
Salary: Fantastic Benefits
Location: Greater Manchester, England
Company: The Gym Group
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21-23 Jan 2020

BIGGA Turf Management Exhibition (BTME)

Harrogate Convention Centre, Harrogate, United Kingdom


23-26 Jan 2020

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France




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Leisure Management
2018 issue 1

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Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

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