 |
| Product news |
 |
30 Mar 2020
Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
Supplier: Satisfi Labs
More Satisfi Labs details
|
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.
It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.
Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.
Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.
"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.
"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."
|
Supplier: Satisfi Labs
Satisfi Labs is a knowledge management platform that makes data AI-ready for physical locations. Its Knowledge Engine transforms structured and unstructured data to make information accessible and conversational. Through conversational AI, Satisfi Labs helps tourism, entertainment, sports and hospitality locations improve customer service, discover new customer insights and increase sales.
Web:
satisfilabs.com
More Satisfi Labs details
|
|
|
| Product news |
|
|
|
 |
|
12 Apr 2024
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and
founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.
|
|
|
|
|
|
 |
|
| Company profile |
|
Power Plate
Power Plate is owned, manufactured
and distributed by Northbrook, Ill.-
based Performance Health Systems
LLC, a global company delivering
advanced technology solutions through
health and wellness equipment.
View full profile>> |
|
| Catalogue gallery |
|
|
| Featured Supplier |
|
 |
|
|
|
in this issue
• Virgin gets right to wipe out rent arrears
• Fitness industry mourns passing of Jan Spaticchia
• STA offers mindfulness resources
|
|
|
|
|
|
|
 |
| Latest jobs |
 |
Party Leader
Salary: Competitive
Location: Gainsborough
Company: Everyone Active
|
|
|
|
|
|
| Diary dates |
|
| Powered
by leisurediary.com |
 |
|
|
|
|
