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Leisure Management - AskNicely: Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
25 Oct 2020 Leisure Management: daily news and jobs
 
 
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Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Supplier: AskNicely
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Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.

However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.

The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.

At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.

Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.

Following the event, all registrants will have on-demand access to the event’s content.

The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.

To register for free and find out more, follow this link.



Product news
Camylle unveils Aquasalys, the ‘best eco-friendly disinfection solution’   23 Oct 2020

Camylle unveils Aquasalys, the ‘best eco-friendly disinfection solution’

French wellness provider, Camylle, has introduced a new disinfection device called Aquasalys, which generates 100 per cent biodegradable disinfectant made from electrolysed water and salt.

bbspa unveils new Italian HQ as a space to foster creativity and collaboration   22 Oct 2020

bbspa unveils new Italian HQ as a space to foster creativity and collaboration

Global spa consultancy, bbspa&partners, has unveiled its new HQ in Forlì, Italy, named bbspa_Ateliers.

Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni   19 Oct 2020

Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni

Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment.

BC SoftWear launches biodegradable slippers made from natural coconut fibres   14 Oct 2020

BC SoftWear launches biodegradable slippers made from natural coconut fibres

Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable spa slipper.

The new home of Italian wellness: Starpool unveils headquarters after extensive transformation   09 Oct 2020

The new home of Italian wellness: Starpool unveils headquarters after extensive transformation

Italian wellness supplier, Starpool, has revealed its newly renovated headquarters in the heart of Trentino – called Casa Starpool.

TechnoAlpin collaborates with Snøhetta to create 3D cube-style SnowRoom   06 Oct 2020

TechnoAlpin collaborates with Snøhetta to create 3D cube-style SnowRoom

TechnoAlpin has unveiled a new SnowRoom, called the Cubic Design, designed by Snøhetta Studio and inspired by landscapes after a fresh snowfall.

Dröm UK and AraSpa Consulting unveil multisensory hydrothermal experience, powered by Aromatherapy Associates' blends   02 Oct 2020

Dröm UK and AraSpa Consulting unveil multisensory hydrothermal experience, powered by Aromatherapy Associates' blends

Barry Smith, co-founder and CEO of Dröm UK, has teamed up with Sara Jones, founder of AraSpa Consulting and Spa & Wellness MexiCaribe, to produce a new concept sauna and steam installation incorporating sound frequencies, aromatherapy and chromotherapy.

Red Raion to exhibit at Blooloop V-Expo   01 Oct 2020

Red Raion to exhibit at Blooloop V-Expo

The team at Red Raion, the CGI studio specialised in media-based attractions, are happy to announce they will be exhibiting at Blooloop V-Expo.

Company details

AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.

AskNicely
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in this issue

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Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

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Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

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