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Leisure Management - AskNicely: AskNicely helps empower businesses to improve customer experience and boost NPS
28 Jan 2021 Leisure Management: daily news and jobs
 
 
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AskNicely helps empower businesses to improve customer experience and boost NPS

Supplier: AskNicely
More AskNicely details


AskNicely helps empower businesses to improve customer experience and boost NPS

The software captures feedback which can be harnessed by businesses to help increase frontline workers’ NPS and customer satisfaction
photo: Shutterstock/Dmytro Zinkevych
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.


Supplier: AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.

Web: https://www.asknicely.com/
More AskNicely details

Product news
ESPA reveals luxury lifestyle collection complete with spa robe and slippers   27 Jan 2021

ESPA reveals luxury lifestyle collection complete with spa robe and slippers

ESPA has launched a lifestyle collection, encompassing two loungewear pieces for moments when people need a little self-care but can’t find the time to dedicate to a spa day.

Inspace Fitness launches new brand and online channels   27 Jan 2021

Inspace Fitness launches new brand and online channels

Fitness start-up, Inspace, has revealed plans to launch a new brand, website and social channels.

Siminetti unveils first glimpses of Mother of Pearl decorative surfaces inspired by the four seasons   25 Jan 2021

Siminetti unveils first glimpses of Mother of Pearl decorative surfaces inspired by the four seasons

Siminetti has collaborated with British designer Chrisanna London to create a luxury Mother of Pearl decorative surface range inspired by nature.

Thalion launches soothing AlgoCalm range for sensitive skin   22 Jan 2021

Thalion launches soothing AlgoCalm range for sensitive skin

French marine product house Thalion has developed and unveiled the new AlgoCalm range, designed specifically to accommodate and rebalance sensitive skin.

ASPA International launches handheld UV-C light disinfection lamp   20 Jan 2021

ASPA International launches handheld UV-C light disinfection lamp

For over 30 years, ASPA International has designed and built high-quality spas for the hotel, health and wellness sectors.

Urb’n Nature launches sustainable wooden room key cards   18 Jan 2021

Urb’n Nature launches sustainable wooden room key cards

Urb'n Nature, a skincare brand owned by The Organic Spa Company, offers a Zero Waste collection with products to help spas and hotels reduce their carbon footprints and plastic waste.

Circadia launches $50,000 scholarship scheme for aesthetics students to support diversity   14 Jan 2021

Circadia launches $50,000 scholarship scheme for aesthetics students to support diversity

Professional skincare brand Circadia has unveiled ‘The Sage Michaela Lucas Timing is Everything scholarship’ to support biracial, indigenous and persons of colour (BIPOC) pursuing a career in the professional esthetics sector.

Biohacking Orb launches at CES   12 Jan 2021

Biohacking Orb launches at CES

A touchless, self-administered wellness experience which taps into evidence-based modalities to enhance spirit and mood, and improve body and mind performance, launches today (12 January) at global tech trade show, CES.

Company profile


Red Light Rising Ltd

Company is owned by the founders James Strong and Bryan Gohl. We launched in late 2017 and continue to grow.

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in this issue

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• ukactive reveals details of new Active Standard
• PureGym 'burning £4m a week' during lockdown



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