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Leisure Management - ResortSuite: Preparing for the new guest
12 Jun 2021 Leisure Management: daily news and jobs
 
 
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Company advertorial
Preparing for the new guest

Supplier: ResortSuite
More ResortSuite details


Preparing for the new guest

While the past year has been tough for the spa industry, its future looks bright.

“There has been a shift in mindset when it comes to our wellness, and we're finally putting it at the forefront,” says Frank Pitsikalis, Founder and CEO of ResortSuite – a guest-centric hospitality management solutions company.
“We're at the precipice of the next big wave in wellness.”

This big wave will be characterised by guests visiting spas, hotels and resorts with brand new expectations based on an evolved relationship with technology.

With an increased focus on maintaining social distance and reducing touchpoints, people have become more comfortable ordering online and personalising their products and services to meet their specific needs.

“Personalisation is the new luxury,” said Pitsikalis, “returning guests will be more tech-savvy and will expect to be able to use technology to personalise their stay.”

Both ResortSuite’s online booking engine and ISPA award-winning Mobile property-branded app allow properties to provide guests with the personalisation capabilities they now expect. Both offer access to real-time booking capabilities, restaurant reservations, check-in forms, menus, itineraries and member profiles. Plus, they can be customised to fit branding requirements via a content management system.

While adding technology to an industry that focuses on human connections, particularly in spas themselves, may seem counterintuitive, Pitsikalis is quick to point out that “the role of technology is to free staff from non-therapeutic areas of the spa so they can spend more time focusing on the wellbeing of their guests.”

Learn more about what you can do to prepare for the new guest ​here.

Request a ResortSuite demonstration through this link.



Product news
Germaine De Capuccini develops patented formula for new brightening Vitamin C facial   11 Jun 2021

Germaine De Capuccini develops patented formula for new brightening Vitamin C facial

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111Skin makes Irish debut at Adare Manor with bespoke Rose Gold Renaissance facial   09 Jun 2021

111Skin makes Irish debut at Adare Manor with bespoke Rose Gold Renaissance facial

Historic Irish castle spa and golf resort Adare Manor has partnered with skincare brand 111Skin to introduce an innovative spa experience, unique to Ireland.

Halotherapy Solutions launches new disability-friendly halotherapy unit   07 Jun 2021

Halotherapy Solutions launches new disability-friendly halotherapy unit

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HydraFacial expands pop-up store concept with new Dubai and London locations   03 Jun 2021

HydraFacial expands pop-up store concept with new Dubai and London locations

Advanced aesthetic technology company HydraFacial has opened two pop-up locations in Dubai and London following a new initiative spearheaded by Lauren Clarke from the HydraFacial EMEA marketing team.

Cypriot spa set to debut world-exclusive Augustinus Bader spa treatments   01 Jun 2021

Cypriot spa set to debut world-exclusive Augustinus Bader spa treatments

Part of the Cypriot family-owned hotel group Thanos Hotels & Resorts, Anassa resort will be the first hotel in the world to welcome Augustinus Bader at its Thalassa Spa.

Lemi introduces Bellaria – a new treatment table designed for outdoor use   28 May 2021

Lemi introduces Bellaria – a new treatment table designed for outdoor use

Bellaria is the latest treatment bed designed by spa and beauty equipment supplier Lemi.

Aromatherapy Associates unveils wellbeing home collection including new portable diffuser   26 May 2021

Aromatherapy Associates unveils wellbeing home collection including new portable diffuser

Aromatherapy Associates is building on its heritage of mood-enhancing spa treatments by creating an exciting new range of at-home products for retail in spas or online.

Puraclenz launches air purification systems to help spas and gyms instil confidence in returning guests   24 May 2021

Puraclenz launches air purification systems to help spas and gyms instil confidence in returning guests

Health and wellness tech start-up Puraclenz has launched a collection of ionic air and surface purifiers to help spas, gyms and leisure facilities reopen after lockdown.

Company details

ResortSuite

Integrated hospitality software for spas, clubs, resorts and hotels.

ResortSuite
Toronto
Ontario
Canada

Visit website

More ResortSuite details



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GOVirtual Business Expo & Conference (GOVirtual Expo)

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