|Robin Karn, Sales Director
Harlands Group is the leading provider of membership payments to leisure, health and fitness operators. Each month we process millions of Direct Debits for our clients, but we do more than process payments. We make life easier for you by completely managing these memberships. We are a Financial Conduct Authority (FCA) authorised payment institution, so you can rest assured that your income and member data is completely secure.
Transaction Services Group (TSG).
Product range and description of services
Direct Debit Collections – at the heart of company lies our transparent revenue management solution. Our flexible fully managed service takes the hassle out of collecting membership payments. With proven processes, we help you reduce defaulters and improve member retention.
Online & In-Club Joining – whether you need a complete signup solution or a custom integration into existing joining processes, our team is on hand to help. We take the paperwork out of Direct Debits.
Member Self-Serve Portal & Services Team – members can manage bank details and catch-up with missed payments 24/7 via our online portal. Plus, our extensive Member Services team act as an extension of your business to resolve queries via email and telephone.
Dedicated Account Management – our expert team is on hand to advise you. Through our ecosystem of strategic partners, we’ll help ensure you have the tools to exceed your goals.
Getting started with us is easy, with integrations into leading software to ensure seamless synchronisation with your CRM and other systems.
Across all sectors of the industry, we work with national chains, budget gyms, franchises, local authority facilities, leisure trusts, hotels and independent gyms.
SIBEC UK, Active Uprising, ukactive National Summit, IHRSA European Congress and Elevate.
UK Sales Manager
Head of Account Management
“Working with Harlands Group allows us to focus better on building worldclass swimming and gymnastics businesses that reach more children. Not only are we able to improve affordability with monthly payments, we’ve cut the amount of time and the cost of payments while reducing payment failure rates to recover income.”
Karen Mosley, Sporting House