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7
Editor’s letter:
It’s like Uber, but for massage
Liz Terry shares her thoughts
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20
Letters:
Investors better placed to make profits in spas than operators, says Roger Allen
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22
News:
APSWC to wind down; refresh for Hilton’s Eforea spa brand; 100-person sauna opens in Norway; and first-ever Chanel spa to launch in Paris
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32
News report:
LivNordic
Raison d’Etre signs a deal with Viking Cruise Lines for its LivNordic spa brand
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36
Trends:
Spa Foresight™ 2015
The team behind Spa Business share their insights on what the world of wellness will look like in the future
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46
Interview – Craig Cogut:
The founding partner of Six Senses’ investment firm Pegasus Capital Advisors reveals his vision for the spa operator. Rhianon Howells reports
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54
Promotional feature:
RKF Linen
Founder and CEO Riadh Bouaziz talks about the development of the linen company’s revolutionary new Dreamsoft product and its uptake in leading hotels and spas worldwide
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56
Thought Leaders:
Expert predictions
Thought leaders from around the world, working in different industry sectors, talk about spa trends, challenges and growth opportunities
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62
Promotional feature:
Independent Hotel Show
The Business Event for Luxury and Boutique Hotels
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64
Research:
Points of view
ISPA gauges the public’s opinion of spas in the US, Canada, the UK and Australia. Colin McIlheney reports
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68
Promotional feature:
Anne Semonin
Anne Semonin’s pioneering, personal approach is perfect for helping spas turn a profit
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70
Everyone’s talking about:
Massage-on-demand
Are the likes of Zeel and Soothe redefining the spa industry? Matthew Brennan investigates
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74
Promotional feature:
Thalgo
After 50 successful years in the professional spa and beauty industry, the Thalgo brand is as strong and as innovative as ever
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76
Wellness tourism:
Something in the air
Terry Stevens visits Croatia’s Island of Vitality to find out how wellness tourism is driving development
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80
Resort Spa:
Team talk
Employee satisfaction at Kempinski The Spa in Gozo, Malta
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On the cover:
Township Yogi Project, South Africa ©Peter Matthews Pictures
84
Promotional feature:
Clarins
A World Leader in Spa and Skincare
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88
Training:
Healing hands
Neena Dhillon talks to the grandson of the founder of shiatsu therapy about broadening its reach outside Japan
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94
Wellness:
Township Yogi
A special project which uses yoga to spread peace in South Africa
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102
Fitness:
Walk on the wild side
A new breed of functional fitness is inspired by the animal kingdom
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107
Spa software:
Functionality focus – part 3
A close up on spa software modules
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110
Promotional feature:
ManageMySpa
CEO Sudheer Koneru explains how a move from enterprise technology into spa software resulted in the creation of a powerful system
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112
Supplier news:
House of Elemis
The British-based skincare brand unveils its new flagship spa
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115
Products:
Something big’s brewing
Japan’s Rice Force to grow globally
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117
Spa-kit:
Product update
Equipment and product launches
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124
Research:
The right dose
Two studies focus on fitness guidelines
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