What’s your top module for spas?
Our mobile solution is a core element of our overall approach. In addition to mobile apps that are designed for the spa customer, the spa manager and staff, we also recently added the ability for spas to take their registration, consultation and treatment forms completely digital.
What are the key features of the module?
Our mobile app for customers makes booking easy and convenient and helps the spa stay connected with clients in an unobtrusive way, while getting them to visit the spa more often.
Our app for managers helps them stay connected to the business from anywhere at any time, whether monitoring the day’s performance, the appointment schedule, or even being alerted when a customer reports a poor experience.
How does it make life easier for spas?
Spa can engage with their customers in meaningful ways; managers are able to drive real business results; and staff are empowered in their roles. Ultimately, we help spas improve the customer journey and their bottom line.
How do spas use it?
The new House Of Elemis (see p112) uses our digital forms so clients can complete them at home and on any device. Instead of filling in forms at the spa, clients have more time to browse the shop and talk about treatments. Once in the treatment room, the therapist can access the client’s profile and forms via a tablet. The technology helps to deliver an experience that flows from beginning to end.
Spa-kit.net keywords: ManageMySpa