Spa software
Functionality focus – part 3

Jason Holland asks CEOs of spa software companies to pick out their system’s top module and explain what makes it special



Module: ManageMySpa Mobile

 

Sudheer Koneru
 
Sudheer Koneru Chief operating officer ManageMySpa

What’s your top module for spas?
Our mobile solution is a core element of our overall approach. In addition to mobile apps that are designed for the spa customer, the spa manager and staff, we also recently added the ability for spas to take their registration, consultation and treatment forms completely digital.

What are the key features of the module?
Our mobile app for customers makes booking easy and convenient and helps the spa stay connected with clients in an unobtrusive way, while getting them to visit the spa more often.

Our app for managers helps them stay connected to the business from anywhere at any time, whether monitoring the day’s performance, the appointment schedule, or even being alerted when a customer reports a poor experience.

How does it make life easier for spas?
Spa can engage with their customers in meaningful ways; managers are able to drive real business results; and staff are empowered in their roles. Ultimately, we help spas improve the customer journey and their bottom line.

How do spas use it?
The new House Of Elemis (see p112) uses our digital forms so clients can complete them at home and on any device. Instead of filling in forms at the spa, clients have more time to browse the shop and talk about treatments. Once in the treatment room, the therapist can access the client’s profile and forms via a tablet. The technology helps to deliver an experience that flows from beginning to end.

Spa-kit.net keywords: ManageMySpa


"Instead of filling in forms, clients have more time to browse the shop "

 



Digital registration, consultation and treatment forms are a new aspect of the module

Module: Auto-booking

 

Blanka Szecsenyi
 
Blanka Szecsenyi Business development director TNG International

What’s your top module for spas?
The TNG Auto-booking function enables the creation of bookings for large groups or full day spa packages for individuals with a single click. It also provides automatic scheduling of the treatments in a single package.

How does it make life easier for spas?
It’s a good example of our main goal – to simplify administration so users can focus on their real job: looking after the people.

What are the key features?
Instead of making individual bookings for a busload of people, you just enter the group details and select the period for the appointments – in a single click all bookings are filled in. Should there be a lack of full availability, you know exactly how many spaces need to be filled.

Many of our customers offer spa packages for a day or even across days. These include several carefully structured appointments with rests factored in. Instead of booking a full spa day package and inserting all included appointments manually – TNG’s one-click package booking finds the most suitable availability for the guest without the need for planning all treatments individually. The rules of sequence, breaks between treatments, keeping the same room and therapist where possible etc can also be set up.

Spa-kit.net keywords: TNG International


"Large groups or day spa packages can be scheduled with a single click"


Module: SpaConnect

 

Jen Robson
 
Jen Robson Director SpaOne

What’s your top module for spas?
We’re finalising the release of our latest software application, SpaConnect. It allows spa clients to use their mobile phones to connect with their favourite spas in a variety of different ways. It also enables operators to stay ahead of trends in consumer purchasing.

What are the key features?
SpaConnect is an app that looks as though each spa has designed it specially for themselves; it has the ability to load only information to an individaul spa location. It displays a spa’s images and its logo. Best of all, while it looks like a spa’s own app, operators don’t outlay the costs to make it.

How does it make life easier for spas?
The SpaConnect app is free to download for spa customers and is interfaced directly with WebConnect, SpaOne’s cloud software, which is designed specifically for the industry. Each retail purchase, treatment booking, or even gift certificate sold through SpaConnect instantly feeds into WebConnect and transactions are recorded and reported at spa level. This means that each spa can now stay virtually open 24/7. SpaConnect allows each spa to stay accessible to the consumer whenever the purchasing desire strikes.

How do spas use it?
SpaOne’s main clientele are multi-site, resort spa groups. They’re international and focus firmly on brand loyalty. They want to ensure each spa guest builds a loyal following to the spa brand no matter which country they travel to. With SpaConnect, a spa guest can access each one of the hotel’s spas from their phone anywhere, anytime, in any country and in any time zone.

Spa-kit.net keyword: SpaOne


 



The SpaConnect app can take on a spa’s brand and track what customers are buying

Module: Elite Spa

 

David Ross
 
David Ross Chief operating officer ESP Leisure

What’s your top module for spas?
The Elite Spa module controls the booking of therapists, treatments and location for venues of any size. It allows users to combine the booking with retail sales in one transaction. It launched in 2002 and has seen many changes to keep pace with demands in the spa market.

How does it make life easier for spas?
The module is fully configurable to manage spas of different sizes; from facilities with individual rooms, through to a multi-room spa resort. The software has the ability to control equipment needed for specific treatments and to avoid over bookings.

What are the key features?
Its ability to link bookings with retail sales in the same transaction and record the history against the client’s profile; treatment booking restriction in accordance to therapist availability; and a rolling staff rota feature. The manager can upload each rota to show an individual’s availability, but also make ad-hoc changes.

Spa-kit.net keywords: ESP Leisure


"It can link bookings with retail sales in one transaction"

 



The Elite Spa module controls the booking of therapists, treatments and location for venues of any size
 


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SELECTED ISSUE
Spa Business
2015 issue 3

View issue contents

Leisure Management - Functionality focus – part 3

Spa software

Functionality focus – part 3


Jason Holland asks CEOs of spa software companies to pick out their system’s top module and explain what makes it special


Module: ManageMySpa Mobile

 

Sudheer Koneru
 
Sudheer Koneru Chief operating officer ManageMySpa

What’s your top module for spas?
Our mobile solution is a core element of our overall approach. In addition to mobile apps that are designed for the spa customer, the spa manager and staff, we also recently added the ability for spas to take their registration, consultation and treatment forms completely digital.

What are the key features of the module?
Our mobile app for customers makes booking easy and convenient and helps the spa stay connected with clients in an unobtrusive way, while getting them to visit the spa more often.

Our app for managers helps them stay connected to the business from anywhere at any time, whether monitoring the day’s performance, the appointment schedule, or even being alerted when a customer reports a poor experience.

How does it make life easier for spas?
Spa can engage with their customers in meaningful ways; managers are able to drive real business results; and staff are empowered in their roles. Ultimately, we help spas improve the customer journey and their bottom line.

How do spas use it?
The new House Of Elemis (see p112) uses our digital forms so clients can complete them at home and on any device. Instead of filling in forms at the spa, clients have more time to browse the shop and talk about treatments. Once in the treatment room, the therapist can access the client’s profile and forms via a tablet. The technology helps to deliver an experience that flows from beginning to end.

Spa-kit.net keywords: ManageMySpa


"Instead of filling in forms, clients have more time to browse the shop "

 



Digital registration, consultation and treatment forms are a new aspect of the module

Module: Auto-booking

 

Blanka Szecsenyi
 
Blanka Szecsenyi Business development director TNG International

What’s your top module for spas?
The TNG Auto-booking function enables the creation of bookings for large groups or full day spa packages for individuals with a single click. It also provides automatic scheduling of the treatments in a single package.

How does it make life easier for spas?
It’s a good example of our main goal – to simplify administration so users can focus on their real job: looking after the people.

What are the key features?
Instead of making individual bookings for a busload of people, you just enter the group details and select the period for the appointments – in a single click all bookings are filled in. Should there be a lack of full availability, you know exactly how many spaces need to be filled.

Many of our customers offer spa packages for a day or even across days. These include several carefully structured appointments with rests factored in. Instead of booking a full spa day package and inserting all included appointments manually – TNG’s one-click package booking finds the most suitable availability for the guest without the need for planning all treatments individually. The rules of sequence, breaks between treatments, keeping the same room and therapist where possible etc can also be set up.

Spa-kit.net keywords: TNG International


"Large groups or day spa packages can be scheduled with a single click"


Module: SpaConnect

 

Jen Robson
 
Jen Robson Director SpaOne

What’s your top module for spas?
We’re finalising the release of our latest software application, SpaConnect. It allows spa clients to use their mobile phones to connect with their favourite spas in a variety of different ways. It also enables operators to stay ahead of trends in consumer purchasing.

What are the key features?
SpaConnect is an app that looks as though each spa has designed it specially for themselves; it has the ability to load only information to an individaul spa location. It displays a spa’s images and its logo. Best of all, while it looks like a spa’s own app, operators don’t outlay the costs to make it.

How does it make life easier for spas?
The SpaConnect app is free to download for spa customers and is interfaced directly with WebConnect, SpaOne’s cloud software, which is designed specifically for the industry. Each retail purchase, treatment booking, or even gift certificate sold through SpaConnect instantly feeds into WebConnect and transactions are recorded and reported at spa level. This means that each spa can now stay virtually open 24/7. SpaConnect allows each spa to stay accessible to the consumer whenever the purchasing desire strikes.

How do spas use it?
SpaOne’s main clientele are multi-site, resort spa groups. They’re international and focus firmly on brand loyalty. They want to ensure each spa guest builds a loyal following to the spa brand no matter which country they travel to. With SpaConnect, a spa guest can access each one of the hotel’s spas from their phone anywhere, anytime, in any country and in any time zone.

Spa-kit.net keyword: SpaOne


 



The SpaConnect app can take on a spa’s brand and track what customers are buying

Module: Elite Spa

 

David Ross
 
David Ross Chief operating officer ESP Leisure

What’s your top module for spas?
The Elite Spa module controls the booking of therapists, treatments and location for venues of any size. It allows users to combine the booking with retail sales in one transaction. It launched in 2002 and has seen many changes to keep pace with demands in the spa market.

How does it make life easier for spas?
The module is fully configurable to manage spas of different sizes; from facilities with individual rooms, through to a multi-room spa resort. The software has the ability to control equipment needed for specific treatments and to avoid over bookings.

What are the key features?
Its ability to link bookings with retail sales in the same transaction and record the history against the client’s profile; treatment booking restriction in accordance to therapist availability; and a rolling staff rota feature. The manager can upload each rota to show an individual’s availability, but also make ad-hoc changes.

Spa-kit.net keywords: ESP Leisure


"It can link bookings with retail sales in one transaction"

 



The Elite Spa module controls the booking of therapists, treatments and location for venues of any size

Originally published in Spa Business 2015 issue 3

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