What are you doing that other spa software companies aren’t?
We work with hospitality software experts in our company who help us understand the spa as part of a puzzle, while we can focus on what spas need as standalone operations.
What’s your most recent piece of spa software?
TNG has just been extended with a face-recognition feature which allows spas to identify a guest with a camera instead of swiping a card or reading a bracelet.
In addition, we’re also currently releasing the browser-based version of our software which has a brand new design, making TNG accessible on a tablet and mobile, as well as PC.
What’s the key to making spa software user friendly?
The most important thing is to combine real customer feedback with software expertise. We actively ask our customers about their individual needs and practices, while creating a universal solution that’s a benefit to all our clients.
What have been the biggest changes in spa software recently?
It seems that the gap between simple, downloadable, low-cost solutions and our enterprise type of locally implemented solutions is becoming smaller. We want to appear simpler, lighter with extended features, but customisation will always remain a clear differentiator.
What consumer trends are you noticing?
Everybody wants everything at their fingertips: to book online anytime, close all transactions without a call or personal contact, but not all spas are ready. As a software company we need to stay one step ahead, use the newest technology without forgetting that between the consumer trends and our software lies the actual spa which has to decide which way to go.
Spa-kit.net keyword: TNG