Promotional feature
SpaSoft - Streamlining guest service at the Spa Kalahari

Less paper and more efficiency with SpaSoft’s Wellness Forms


The Spa Kalahari, part of the Kalahari Resort in Sandusky, Ohio, features 11 treatment rooms and a full-service salon. During the high season, the spa might have as many as 150 appointments scheduled for a Saturday, and at peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.

Previously the spa receptionists would have each guest manually complete a paper form. The completed paper form went from the front desk to the therapist and then back to the front desk to be manually data entered into their SpaSoft system.

The spa needed a more efficient way to collect crucial guest contact and health information and make it available to the therapists.

The Spa Kalahari chose to deploy SpaSoft Wellness Forms to streamline their intake process and automate the flow of information from the guest to the therapist. Now when a guest checks in at the front desk of the spa, the receptionist selects one of the four tablets running SpaSoft Wellness Forms. The app displays a list of arriving guests, making it easy for the receptionist to choose the guest and hand them the tablet to complete the intake process.

First, the guest confirms their contact information. Then, they are prompted to provide any necessary information regarding their health concerns or conditions. They complete the process by accepting the terms and electronically signing Spa Kalahari’s waiver. All of this information automatically flows into SpaSoft, where therapists can review it before each appointment – no data entry needed.

“The process flows better with SpaSoft Wellness Forms,” commented Nikki Severson, corporate spa director for Kalahari Resorts. “Before, for guests with packages of multiple treatments, it was difficult to filter the paperwork to each provider. Now, all the providers can jump on the computer to check the personal information, and away they go. It just makes things easier.”

Guests of the Spa Kalahari have been very receptive to the tablets. For a few elderly guests that have been resistant or unfamiliar with the technology, Spa Kalahari walks them through the questions step by step.

“It’s been a great addition to our spa and lets our guest know that we’re taking things to the next level,” said Severson. “We love going paperless!”

The SpaSoft Wellness Forms have been so beneficial for Spa Kalahari, that they are currently rolling out the functionality at their spas in Wisconsin and Pennsylvania.

SpaSoft’s Wellness Forms Credit: shutterstock
 


CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
 
23 Jun 2021 Leisure Management: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine

Features List



SELECTED ISSUE
Spa Business
2017 issue 3

View issue contents

Leisure Management - SpaSoft - Streamlining guest service at the Spa Kalahari

Promotional feature

SpaSoft - Streamlining guest service at the Spa Kalahari


Less paper and more efficiency with SpaSoft’s Wellness Forms

Streamlining guest service at the Spa Kalahari shutterstock
SpaSoft’s Wellness Forms shutterstock

The Spa Kalahari, part of the Kalahari Resort in Sandusky, Ohio, features 11 treatment rooms and a full-service salon. During the high season, the spa might have as many as 150 appointments scheduled for a Saturday, and at peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.

Previously the spa receptionists would have each guest manually complete a paper form. The completed paper form went from the front desk to the therapist and then back to the front desk to be manually data entered into their SpaSoft system.

The spa needed a more efficient way to collect crucial guest contact and health information and make it available to the therapists.

The Spa Kalahari chose to deploy SpaSoft Wellness Forms to streamline their intake process and automate the flow of information from the guest to the therapist. Now when a guest checks in at the front desk of the spa, the receptionist selects one of the four tablets running SpaSoft Wellness Forms. The app displays a list of arriving guests, making it easy for the receptionist to choose the guest and hand them the tablet to complete the intake process.

First, the guest confirms their contact information. Then, they are prompted to provide any necessary information regarding their health concerns or conditions. They complete the process by accepting the terms and electronically signing Spa Kalahari’s waiver. All of this information automatically flows into SpaSoft, where therapists can review it before each appointment – no data entry needed.

“The process flows better with SpaSoft Wellness Forms,” commented Nikki Severson, corporate spa director for Kalahari Resorts. “Before, for guests with packages of multiple treatments, it was difficult to filter the paperwork to each provider. Now, all the providers can jump on the computer to check the personal information, and away they go. It just makes things easier.”

Guests of the Spa Kalahari have been very receptive to the tablets. For a few elderly guests that have been resistant or unfamiliar with the technology, Spa Kalahari walks them through the questions step by step.

“It’s been a great addition to our spa and lets our guest know that we’re taking things to the next level,” said Severson. “We love going paperless!”

The SpaSoft Wellness Forms have been so beneficial for Spa Kalahari, that they are currently rolling out the functionality at their spas in Wisconsin and Pennsylvania.


Originally published in Spa Business 2017 issue 3

Published by Leisure Media Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd