What new features will you launch this year?
New features for 2019 will include web-based contact centre functionality to reduce costs and set up a team of experts to enable operators to meet their customers’ needs. This will free up front of house staff to interact with members more effectively.
We’re also adding PT booking functionality – a web-based tool to simplify PT bookings and management.
In addition, our system will get new integrated session ticketing – allowing ticketing of pool and other regular session tickets online and at the front of house.
Finally, we’ll be offering an Online Reserve List – all new central waiting list functionality to simplify the management of the most popular sessions and bookings.
Which features make your system special?
One key feature is The Leisure Hub, a self-service solution for the B2C market. Our software also works off a single login, so there’s no need to access multiple applications or websites, making it straightforward to use.
We also offer seamless integration with a wide range of apps and services and face-to-face account management and customer training, rather than online. This way, we can provide a more personaal service and discuss key objectives in a convenient way. Online and remote meetings are not nearly as efficient.
"We’re adding PT booking functionality, a web-based tool to simplify PT bookings and management and Online Reserve Lists"
We work in close partnership with customers to stay on top of their current and future needs, to ensure we design and develop software which is based on their feedback.
Tell us about your latest contracts
One of our most recent wins is Moray Sports Centre, which is due to open in June 2019. The Moray Sports Foundation is providing a sports facility designed by the community (www.moraysportscentre.co.uk).
We’ve also signed Greenvale Leisure Centre, Mid Ulster Council’s flagship facility and Blair Mayne Health and Leisure Complex, the £30m facility which is named after SAS founder and war hero – Blair ‘Paddy’ Mayne.
The Mayne Health and Leisure Complex will have a contemporary gym and fitness studios, a spa with sensory areas and holistic and beauty therapies, as well as a six-lane pool, splash and soft play areas, a blacklight adventure zone and a 100 seat café.
XN Leisure’s new online central waiting list simplifies the management of the most popular sessions
PHOTO: LES MILLS