Research
Personal choice

ClubIntel, in partnership with Dynata, surveyed 2,000 active adults to find out what US consumers want from their health clubs, gyms and studiosand identify key consumer exercise personas


ClubIntel and Dynata, commissioned by ABC Fitness Solutions, surveyed more than 2,000 active US adults about their exercise habits in 2021 and in March 2022, the team followed up with 500 of the original cohort and a further 1,000 adults to produce The Next Fitness Consumer Report, primarily to see how the pandemic has been shaping our exercise habits.

It appears consumers now value their health more than pre-pandemic and haven’t reverted to 2019 behaviours. Indeed people are getting more active: there was a 5 per cent uptick in activity levels between 2021 and 2022 and seventy one per cent of those surveyed consider themselves active. In addition, 42 per cent said their fitness levels have improved since the onset of the pandemic and 43 per cent work out more than 12 times a month. Those with no interest in being active fell from 9 per cent in 2021 to 4 per cent this year.

Where and how
Omnichannel is definitely here to stay, but interest in digital only and free online programmes has waned. There is still strong appetite for gym membership and those who like going to the gym have specific requirements, including a social experience and support for mental health.

A good proportion of people (38 per cent) prefer to exercise outdoors, although this is down 5 per cent from 2021 and at-home exercise continues to be popular, with 35 per cent saying this is their workout place of choice. A further 14 per cent cited health clubs as their favourite workout space and 9 per cent said studios.

Big box gym membership rates have increased among active consumers to higher levels than 2021: from 34 per cent to 38 per cent. Solo workouts and group classes are the most popular, with PT down by 3 per cent. Although 40 per cent say they’re not interested in joining a gym, this is still 12 per cent less than in 2021.

All about the mind
Losing weight is no longer the primary goal of exercisers and ranks third in the list of priorities, behind ‘simply being active’ (47 per cent) and ‘stress relief’ (44 per cent).

An overwhelming number of those surveyed – 85 per cent – said they experienced mental unrest during the pandemic, including stress (39 per cent); anxiety (38 per cent); boredom (35 per cent) and depression (31 per cent). They reported an interest in health clubs providing mental health services.

Fifty eight per cent would like classes on self-improvement, such as mindfulness, while 55 per cent would like a qualified member of staff to oversee mental health programmes and services.

Although many people experienced problems, they also sought help, either turning to exercise or meditation or their doctor. Some talked to friends, while others engaged in therapy. A few self-medicated with alcohol and tobacco.

Many said they would like to be able to turn to their health club as a source of support and would like gyms to offer a balanced approach to physical, mental and emotional health.

The perfect health club
Affordability and convenience are the biggest draws when it comes to choosing a club. People also look for a welcoming environment, where steps have been taken to reduce the intimidation factor. They want the workout spaces to be clean, safe, judgment-free and uncrowded, with an uplifting, supportive and encouraging atmosphere. Since staff determine the vibe, they need to be caring, attentive, friendly, available, educated and not bothersome.

Of their memberships, consumers want simplicity and flexibility: to be able to work out for a monthly fee and quit when they want. They also called for transparency – with no game-playing or gimmicks – and many would like the opportunity to have a free trial. Seasonal memberships for winter were also cited as a like-to-have.

There’s increased interest in flexibility and stretching, functional training and meal-tracking. The dream health club scenario would offer unlimited classes for a low price; age-related classes to reduce intimidation; at home workout plans; a variety of equipment and classes and focus on both physical and mental wellbeing.

At a glance

• 71 per cent of those surveyed define themselves as active

• 80 per cent of those surveyed twice are active

• 40 per cent work out more than 12 times a month, up 9 per cent from 2021

• 42 per cent say their fitness has improved

• 80 per cent say they’re on track to meet their fitness goals

• 53 per cent of active consumers spend less than US$25 a month on exercise

• 85 per cent experienced mental health issues during the pandemic

Consumer fitness persona
1. Casual Consumers

• 7 per cent of the market

• Exercise is primarily motivated by a big upcoming event, such as a wedding or holiday.

• 53 per cent are 25 to 39 years old

• More than three quarters earn less than US$100,000

• 27 per cent work out less than four times a month

• 73 per cent want to be generally active

Consumer fitness persona
2. Fitness Explorers

• 19 per cent of consumers fall into this category

• They are the most likely to have a gym membership

• Love trying new products and services

• 60 per cent prefer to work out outdoors

• 69 per cent spend more than US$25 a month on exercise

• 63 per cent want to be generally active

• 62 per cent want to maintain mental health

Consumer fitness persona
3. Routine Lifers

• These account for 34 per cent

• They exercise regularly and stick to a similar workout

• 54 per cent prefer to workout outdoors

• 66 per cent just want to be active

• 61 per cent want to improve their mental health

• 63 per cent spend less than US$25 a month on exercise

Consumer fitness persona
4. Wellness Lovers

• This cohort makes up 30 per cent

• They try to live with a balanced approach to nutrition, mental and physical wellbeing

• 55 per cent work out more than 12 times a month

• 57 per cent prefer to work out outdoors

• 42 per cent earn more than US$100,000

• 56 per cent spend more than US$25 a month on activity

• 72 per cent want to maintain their mental health

• 69 per cent want to be generally active.

Home exercise continues to be popular, with 35 per cent saying it’s their favourite workout space Credit: Photo: shutterstock / Ground Picture
Simply being active was cited as the primary reason for exercising Credit: Photo: Les Mills Takapuna
People like gyms for the social experience and mental health boost
 


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Leisure Management - Personal choice

Research

Personal choice


ClubIntel, in partnership with Dynata, surveyed 2,000 active adults to find out what US consumers want from their health clubs, gyms and studiosand identify key consumer exercise personas

Losing weight is no longer the primary goal of exercisers photo: shutterstock/Drazen Zigic
Home exercise continues to be popular, with 35 per cent saying it’s their favourite workout space Photo: shutterstock / Ground Picture
Simply being active was cited as the primary reason for exercising Photo: Les Mills Takapuna
People like gyms for the social experience and mental health boost

ClubIntel and Dynata, commissioned by ABC Fitness Solutions, surveyed more than 2,000 active US adults about their exercise habits in 2021 and in March 2022, the team followed up with 500 of the original cohort and a further 1,000 adults to produce The Next Fitness Consumer Report, primarily to see how the pandemic has been shaping our exercise habits.

It appears consumers now value their health more than pre-pandemic and haven’t reverted to 2019 behaviours. Indeed people are getting more active: there was a 5 per cent uptick in activity levels between 2021 and 2022 and seventy one per cent of those surveyed consider themselves active. In addition, 42 per cent said their fitness levels have improved since the onset of the pandemic and 43 per cent work out more than 12 times a month. Those with no interest in being active fell from 9 per cent in 2021 to 4 per cent this year.

Where and how
Omnichannel is definitely here to stay, but interest in digital only and free online programmes has waned. There is still strong appetite for gym membership and those who like going to the gym have specific requirements, including a social experience and support for mental health.

A good proportion of people (38 per cent) prefer to exercise outdoors, although this is down 5 per cent from 2021 and at-home exercise continues to be popular, with 35 per cent saying this is their workout place of choice. A further 14 per cent cited health clubs as their favourite workout space and 9 per cent said studios.

Big box gym membership rates have increased among active consumers to higher levels than 2021: from 34 per cent to 38 per cent. Solo workouts and group classes are the most popular, with PT down by 3 per cent. Although 40 per cent say they’re not interested in joining a gym, this is still 12 per cent less than in 2021.

All about the mind
Losing weight is no longer the primary goal of exercisers and ranks third in the list of priorities, behind ‘simply being active’ (47 per cent) and ‘stress relief’ (44 per cent).

An overwhelming number of those surveyed – 85 per cent – said they experienced mental unrest during the pandemic, including stress (39 per cent); anxiety (38 per cent); boredom (35 per cent) and depression (31 per cent). They reported an interest in health clubs providing mental health services.

Fifty eight per cent would like classes on self-improvement, such as mindfulness, while 55 per cent would like a qualified member of staff to oversee mental health programmes and services.

Although many people experienced problems, they also sought help, either turning to exercise or meditation or their doctor. Some talked to friends, while others engaged in therapy. A few self-medicated with alcohol and tobacco.

Many said they would like to be able to turn to their health club as a source of support and would like gyms to offer a balanced approach to physical, mental and emotional health.

The perfect health club
Affordability and convenience are the biggest draws when it comes to choosing a club. People also look for a welcoming environment, where steps have been taken to reduce the intimidation factor. They want the workout spaces to be clean, safe, judgment-free and uncrowded, with an uplifting, supportive and encouraging atmosphere. Since staff determine the vibe, they need to be caring, attentive, friendly, available, educated and not bothersome.

Of their memberships, consumers want simplicity and flexibility: to be able to work out for a monthly fee and quit when they want. They also called for transparency – with no game-playing or gimmicks – and many would like the opportunity to have a free trial. Seasonal memberships for winter were also cited as a like-to-have.

There’s increased interest in flexibility and stretching, functional training and meal-tracking. The dream health club scenario would offer unlimited classes for a low price; age-related classes to reduce intimidation; at home workout plans; a variety of equipment and classes and focus on both physical and mental wellbeing.

At a glance

• 71 per cent of those surveyed define themselves as active

• 80 per cent of those surveyed twice are active

• 40 per cent work out more than 12 times a month, up 9 per cent from 2021

• 42 per cent say their fitness has improved

• 80 per cent say they’re on track to meet their fitness goals

• 53 per cent of active consumers spend less than US$25 a month on exercise

• 85 per cent experienced mental health issues during the pandemic

Consumer fitness persona
1. Casual Consumers

• 7 per cent of the market

• Exercise is primarily motivated by a big upcoming event, such as a wedding or holiday.

• 53 per cent are 25 to 39 years old

• More than three quarters earn less than US$100,000

• 27 per cent work out less than four times a month

• 73 per cent want to be generally active

Consumer fitness persona
2. Fitness Explorers

• 19 per cent of consumers fall into this category

• They are the most likely to have a gym membership

• Love trying new products and services

• 60 per cent prefer to work out outdoors

• 69 per cent spend more than US$25 a month on exercise

• 63 per cent want to be generally active

• 62 per cent want to maintain mental health

Consumer fitness persona
3. Routine Lifers

• These account for 34 per cent

• They exercise regularly and stick to a similar workout

• 54 per cent prefer to workout outdoors

• 66 per cent just want to be active

• 61 per cent want to improve their mental health

• 63 per cent spend less than US$25 a month on exercise

Consumer fitness persona
4. Wellness Lovers

• This cohort makes up 30 per cent

• They try to live with a balanced approach to nutrition, mental and physical wellbeing

• 55 per cent work out more than 12 times a month

• 57 per cent prefer to work out outdoors

• 42 per cent earn more than US$100,000

• 56 per cent spend more than US$25 a month on activity

• 72 per cent want to maintain their mental health

• 69 per cent want to be generally active.


Originally published in hcm Handbook 2023 issue 1

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