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Servicesport – a decade of excellence

Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised


In an ever-evolving fitness landscape, a steadfast partnership between ServiceSport UK and Nuffield Health has stood the test of time.

For more than a decade, ServiceSport UK has been the go-to service provider for commercial gym equipment maintenance and repairs for 160+ Nuffield Health sites across the UK.

The Nuffield Health estate is made up of commercial and corporate facilities that include gym equipment from popular manufacturers such as Technogym, Life Fitness, Concept2 and Wattbike.

There are currently more than 8,300 assets across the estate that are outside the original manufacturer’s warranty period and are now being maintained by ServiceSport UK. That is a lot of gym equipment to keep track of and keep in full working order for the high volume of members that rely on Nuffield Health to achieve their goals.

The power of software
Over the years, ServiceSport UK has supported Nuffield Health’s operational efficiencies in a number of ways. One of which is eliminating the many administrative tasks associated with managing and maintaining its gym equipment, such as tracking assets, reporting faults and scheduling engineer visit dates and this has been achieved by ServiceSport UK providing each Nuffield Health site with remote access to its own asset management software system.

This software allows each Nuffield Health site access to its full range of assets, remotely report any equipment defects and view the progress of jobs at the click of a button. No more phone calls or emails into a customer service team relating to ongoing jobs – all the information the team requires is available at their fingertips via one easy to use dashboard.

The time saved courtesy of the asset management software has allowed the Nuffield Health team to focus on what they do best – their members’ health and wellbeing.

“The software ServiceSport UK has provided has drastically streamlined the operational management of our assets,” says Joanna Seldon, senior proposition manager for Nuffield Health. “We now know when a preventative maintenance visit is due at each of our clubs, we can easily see what equipment is installed at each site across our estate and more importantly, we can easily view dates for when repair work is due to be carried out”.

Informed business decisions
Such data also allows senior managers at Nuffield Health to make informed business decisions regarding their equipment. For example, where there’s a need for a new install, existing equipment from the site that’s still serviceable can be moved to another Nuffield Health site, rather than being disposed of. This is not only a sustainable way of operating, but is also the perfect way to meet the needs of sites that need more equipment.

“We review the product on our gym floor to ensure we’re providing our members with the right mix of equipment to support their goals,” says Seldon. “The data in the asset management software supports our business when it comes to reviewing the equipment on our gym floors and gives us an indication as to its expected lifespan. This is invaluable when we implement transformation projects at sites across our estate. The data from the asset management software ensures we’re making the right decisions and putting equipment into sites that still has a good amount of life left in it,” she explains.

As well as prolonging the life of existing gym equipment, ServiceSport UK supports Nuffield Health with the refresh of existing gym equipment; the extraction of existing gym equipment that has reached the end of its useful life and the installation of new gym equipment at sites across the UK.

More: www.servicesport.com

A ServiceSport UK engineer carries out essential repairs Credit: photo: Servicesport
 


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SELECTED ISSUE
Health Club Management
2024 issue 3

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Leisure Management - Servicesport – a decade of excellence

Sponsored

Servicesport – a decade of excellence


Nuffield Health has worked with ServiceSport UK for more than ten years, ensuring the equipment in its clubs is commercially optimised

ServiceSport UK has been looking after Nuffield Health for over a decade photo: Servicesport
A ServiceSport UK engineer carries out essential repairs photo: Servicesport

In an ever-evolving fitness landscape, a steadfast partnership between ServiceSport UK and Nuffield Health has stood the test of time.

For more than a decade, ServiceSport UK has been the go-to service provider for commercial gym equipment maintenance and repairs for 160+ Nuffield Health sites across the UK.

The Nuffield Health estate is made up of commercial and corporate facilities that include gym equipment from popular manufacturers such as Technogym, Life Fitness, Concept2 and Wattbike.

There are currently more than 8,300 assets across the estate that are outside the original manufacturer’s warranty period and are now being maintained by ServiceSport UK. That is a lot of gym equipment to keep track of and keep in full working order for the high volume of members that rely on Nuffield Health to achieve their goals.

The power of software
Over the years, ServiceSport UK has supported Nuffield Health’s operational efficiencies in a number of ways. One of which is eliminating the many administrative tasks associated with managing and maintaining its gym equipment, such as tracking assets, reporting faults and scheduling engineer visit dates and this has been achieved by ServiceSport UK providing each Nuffield Health site with remote access to its own asset management software system.

This software allows each Nuffield Health site access to its full range of assets, remotely report any equipment defects and view the progress of jobs at the click of a button. No more phone calls or emails into a customer service team relating to ongoing jobs – all the information the team requires is available at their fingertips via one easy to use dashboard.

The time saved courtesy of the asset management software has allowed the Nuffield Health team to focus on what they do best – their members’ health and wellbeing.

“The software ServiceSport UK has provided has drastically streamlined the operational management of our assets,” says Joanna Seldon, senior proposition manager for Nuffield Health. “We now know when a preventative maintenance visit is due at each of our clubs, we can easily see what equipment is installed at each site across our estate and more importantly, we can easily view dates for when repair work is due to be carried out”.

Informed business decisions
Such data also allows senior managers at Nuffield Health to make informed business decisions regarding their equipment. For example, where there’s a need for a new install, existing equipment from the site that’s still serviceable can be moved to another Nuffield Health site, rather than being disposed of. This is not only a sustainable way of operating, but is also the perfect way to meet the needs of sites that need more equipment.

“We review the product on our gym floor to ensure we’re providing our members with the right mix of equipment to support their goals,” says Seldon. “The data in the asset management software supports our business when it comes to reviewing the equipment on our gym floors and gives us an indication as to its expected lifespan. This is invaluable when we implement transformation projects at sites across our estate. The data from the asset management software ensures we’re making the right decisions and putting equipment into sites that still has a good amount of life left in it,” she explains.

As well as prolonging the life of existing gym equipment, ServiceSport UK supports Nuffield Health with the refresh of existing gym equipment; the extraction of existing gym equipment that has reached the end of its useful life and the installation of new gym equipment at sites across the UK.

More: www.servicesport.com


Originally published in Health Club Management 2024 issue 3

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